Contact ZeniaHR support
Raise a support ticket from inside ZeniaHR, attach screenshots and follow the replies.
Before you start
- Search the Help Center first: most questions have a step-by-step guide with screenshots.
- Keep a screenshot of the problem ready. A picture of the screen and any error message helps us fix it faster.
Steps
Open Help on your Dashboard
Go to your Dashboard and click Help at the top right.
Choose Contact support
In the Help menu, click Contact support.
Describe the problem
Pick a topic, write a short subject and describe what you were doing, what you expected and what happened instead. Attach up to three screenshots or a PDF.
Tip Never type passwords, OTPs or full Aadhaar or bank numbers in a ticket.
Send and follow the replies
Click Send. You get a ticket number straight away and an email when the support team replies. To read replies and answer them, open Help on your Dashboard and choose My tickets.
Questions
How quickly will someone reply?
The support team replies on working days, usually within one working day. Urgent problems such as payroll that cannot be generated are handled first.
I cannot sign in. How do I contact support?
Use the contact details at the end of any page in the Help Center at www.zeniahr.com/help, or book a call with our team from there.