This page shows the current applicable minimum wage for workers in Call Centre and IT-enabled Services in Maharashtra, as fixed by the Maharashtra government under the Minimum Wages Act. Use the rate table below to check the wage that applies to your skill category and, where relevant, your zone within Maharashtra.
Minimum wage rates for Call Centre and IT-enabled Services in Maharashtra
| Category | Basic | Special allow. | Total (Zone I) | Total (Zone II) | Total (Zone III) |
|---|---|---|---|---|---|
| Un-skilled | ₹10,021 | ₹3,900 | ₹13,921 | ₹13,325 | ₹12,728 |
| Semi-skilled | ₹10,856 | ₹3,900 | ₹14,756 | ₹14,160 | ₹13,564 |
| Skilled | ₹11,632 | ₹3,900 | ₹15,532 | ₹14,936 | ₹14,340 |
Rates effective 1 January to 30 June 2026.
What counts as Call Centre and IT-enabled Services
Call Centre and IT-enabled Services (ITeS) as a scheduled employment covers establishments engaged in voice and non-voice customer support, business process outsourcing, and back-office processing delivered through telephony, internet, and computer systems. It takes in inbound and outbound calling, technical helpdesk work, data handling, and other services performed remotely on behalf of client organisations.
- Domestic and international call centres running inbound and outbound campaigns
- Business Process Outsourcing (BPO) units
- Knowledge Process Outsourcing (KPO) firms
- IT-enabled back-office and data processing centres
- Customer support and technical helpdesk centres
- Transcription, data entry, and document digitisation units
- Captive in-house customer contact centres of larger companies
Typical roles and skill categories
- Customer Care Executive / Call Centre Agent
- Telecaller (inbound and outbound)
- Technical Support Executive
- Data Entry Operator
- Team Leader / Floor Supervisor
- Quality Analyst
- Process Trainer
- MIS / Workforce Executive
- Operations Manager
In this employment the unskilled and semi-skilled categories typically cover trainee agents, junior telecallers, and basic data entry operators, while the skilled category usually includes experienced customer care and technical support executives, quality analysts, and process trainers. Highly skilled categories generally map to team leaders, floor supervisors, and operations or process specialists who handle escalations and manage teams.
Who fixes this wage
Call Centre and IT-enabled Services is a notified scheduled employment for which the Maharashtra government fixes minimum wages by skill category, covering unskilled, semi-skilled, skilled, and highly skilled workers. In many cases these rates are further fixed by zone or area classification within Maharashtra.
How Maharashtra sets minimum wages
Maharashtra sets minimum wages under its Shops and Commercial Establishments schedule by building each rate from a basic component and a special allowance, then totalling the two across three zones. Rates are given for three categories, and the totals shown apply from 1 January to 30 June 2026, with a revised special allowance taking effect from 1 July 2026. This basic-plus-allowance method is how the state keeps wages current rather than a single consolidated figure.
Common questions
What is the current minimum wage for Call Centre and IT-enabled Services in Maharashtra?
In Maharashtra, the minimum wage for Call Centre and IT-enabled Services currently runs from about ₹3900 to ₹15532 per month, depending on skill category and zone, effective 1 January to 30 June 2026. The exact figure by category is in the table below. Confirm the exact rate for your worker's skill category and zone in the table above, and against the latest official notification.
Are night-shift call centre agents in Maharashtra covered by this minimum wage?
Yes, call centre and ITeS staff working night or rotational shifts in Maharashtra are covered by the notified minimum wage for their skill category, and any shift allowance or overtime is paid over and above the notified wage as per the applicable rules.
Does the minimum wage differ for voice (calling) and non-voice (back-office) roles?
The notified minimum wage is fixed by skill category, not by voice or non-voice function, so a voice agent and a back-office data operator at the same skill level in Maharashtra are entitled to the same minimum wage for that category.
Which skill category applies to a fresher joining as a customer care executive?
A fresher or trainee agent with no prior experience is usually placed in the unskilled or semi-skilled category and moves up to the skilled category as they gain experience and handle processes independently; employers in Maharashtra should map each role to the category that matches its actual duties.
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