Whistleblowing vs grievance
A grievance is about how the employee is treated: unpaid overtime, an unfair transfer, a rude supervisor. Whistleblowing is about wrongdoing that harms the company, its customers or the public, whether or not the reporter is personally affected. A purchase executive who sees a manager splitting orders to stay under approval limits, or a lab technician who sees test results being altered, is a whistleblower. The two need separate channels, because whistleblowing often involves senior people and needs independent handling.
What a whistleblower policy includes
If your company is listed or otherwise regulated, ask your company secretary what company law and listing rules expect of your whistleblower channel, since additional requirements may apply to how it is set up and overseen.
- What can be reported, with examples
- Channels such as a dedicated email, phone line or an ethics officer outside the reporting line
- The option to report anonymously
- Who investigates, and who handles reports about senior leaders
- Confidentiality of the reporter's identity
- Protection from retaliation such as transfer, demotion or poor ratings
- Action against knowingly false reports made in bad faith
Handling a report well
Acknowledge every report quickly, even anonymous ones sent to the ethics email. Assess whether it is specific enough to investigate, appoint an investigator who is independent of the people named, and secure evidence early. Keep the reporter's identity within the smallest possible group, and report outcomes to the audit committee or board where one exists. Watch for quiet retaliation: a whistleblower whose rating drops or whose shift changes months later will make sure nobody else ever reports.
See it on your own data
A 30-minute demo on a video call. We set up your departments, shifts and leave rules and show attendance, leave and payroll running for your team. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What is a whistleblower policy in a company?
A whistleblower policy is a written policy that tells employees and others how to report serious wrongdoing, such as fraud, bribery or safety violations, through a confidential channel. It explains who investigates, how the reporter's identity is protected, that retaliation will not be tolerated, and how reports made in bad faith are handled.
Can a whistleblower stay anonymous?
Whistleblower policies commonly allow anonymous reports through an ethics email, phone line or drop box. Anonymous reports are harder to investigate because the investigator cannot ask follow-up questions, so policies often let reporters share their identity confidentially with the ethics officer instead. Either way, a known reporter's identity should be shared only with those who strictly need it.