How a logistics company is structured

Org chart

The hub branch is shown in depth, from the operations head to a hub manager and the warehouse, dispatch and delivery teams. Fleet, key accounts, customer service, HR and finance are drawn one level down. Every hub repeats the same warehouse and delivery pattern.

Levels and designations

Approval chains

How the structure works

Operations is the core, and it runs through hubs. A hub manager owns a branch and its daily flow: goods come in, get sorted, and go out for delivery. A warehouse supervisor runs inward, storage and picking with loaders and pickers. A dispatch executive plans routes and hands consignments to delivery associates and drivers. The fleet team keeps vehicles running and manages drivers across hubs. Key accounts manages large client contracts, and customer service handles queries and tracking. The head office ties the hubs together and sets service standards that each hub must meet every day.

How it changes with size

A small operator may run one or two hubs with a manager, a few loaders and some delivery staff, and hire vehicles as needed. A mid-sized company builds a hub network, a proper fleet team and a customer service desk. A national player adds regional operations managers over clusters of hubs, a control tower for tracking, and central teams for network design, safety and human resources. Owned and hired fleet, plus delivery partners, sit alongside employees, so the structure must track people who are on the payroll and those who are not.

Common problems

The hardest part is that much of the workforce is on the road or on contract. Drivers and delivery staff rarely sit at a desk, so attendance must be captured at the hub gate or on a phone. Loaders often come through contractors yet must be counted for the shift. Early inward and late outward shifts stretch the day, and overtime climbs on peak nights. Trips, halts and delivery counts drive pay for some roles. The steady fixes are gate or app-based punches, one hub manager as reporting manager per worker, and overtime approved against a cap.

• Attendance captured at the hub gate or on the phone for road staff
• Contract loaders counted for the shift alongside permanent staff
• Early inward and late outward shifts rostered clearly
• Overtime approved against a cap on peak nights

Set up this structure in ZeniaHR

1. Add each hub and warehouse as a branch, and create departments like Warehouse, Dispatch, Fleet, Key Accounts, Customer Service, HR and Finance.
2. Create designations such as Loader, Delivery Associate, Driver, Warehouse Supervisor and Hub Manager, and use grades to hold pay bands across hubs.
3. Give every worker a reporting manager, usually the hub or warehouse supervisor, and an HR partner, so leave and corrections route correctly.
4. Build early, general and late shifts for inward and outward flow, set weekly offs, and roster staff since night shifts cross midnight.
5. Use gate biometric or mobile app punches for drivers and delivery staff who do not sit at a desk, and set grace and missed punch-out rules.
6. Keep leave, corrections and overtime on the reporting manager then HR route, and add the operations head as a reimbursement and hiring approver.

Frequently asked questions