Exceeds expectations
- Noticed idle time between shifts and proposed a cleaning schedule that the branch adopted.
- Built a simple tracker for pending vendor payments before anyone asked, and follow-ups got faster.
- Started onboarding the new joiner on day one without waiting for the manager's checklist.
- Spotted a recurring billing error and raised it with a fix, rather than passing it along.
- Volunteered to learn the new attendance import so the team was not dependent on one person.
- Reorganised the store room during a lean week, cutting the time it takes to find stock.
- Suggested moving the stand-up earlier after seeing the morning rush, and cover improved.
Meets expectations
- Takes on extra tasks when the workload is visible, without waiting to be told.
- Raises small improvements in team meetings rather than only doing the assigned work.
- Steps in on a stuck task when a colleague is away, keeping work moving.
- Learns a new tool when the role needs it, without being pushed each time.
- Flags a problem early along with a suggestion, not just the complaint.
- Picks up loose ends after a project rather than leaving them for someone else.
- Asks for more responsibility once the current work is under control.
Needs improvement
- Does the assigned work well but rarely looks beyond it for what else needs doing.
- Waits for explicit instructions even when the next step is obvious from the situation.
- Spots problems but reports them without suggesting a possible fix.
- Leaves improvement ideas unsaid until asked directly in the review.
- Stops at the boundary of the task, so loose ends pile up for others.
- Needs a push to learn new tools, which slows the whole team's shift to them.
- Sits idle in the gap between tasks rather than picking up pending work.
- Escalates a stuck situation and waits, instead of trying the next reasonable step.
Self-review phrases
- I built a pending-payments tracker on my own, and our vendor follow-ups are faster now.
- I now suggest a fix whenever I flag a problem, not just report it.
- I want to look beyond my assigned tasks for what else the branch needs.
- I volunteered to learn the attendance import so the team is not dependent on one person.
Tips for writing this feedback
- Reward action taken without being asked, and name the specific case. Initiative shown once, left unnamed, rarely repeats.
- Distinguish initiative from overstepping. Genuine initiative solves a real gap and respects other people's work and authority.
- Look for problems raised with a suggested fix, not just complaints, as a sign of ownership.
- Consider the environment. People take fewer risks where past ideas were ignored, so encourage as well as rate.
- Check follow-through. Starting something new counts only if the person also saw it to a useful finish.
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How do you recognise initiative in a review?
Recognise initiative by pointing to something the person did without being told: a tracker they built, a problem they fixed at the source, a new tool they learned before it was mandatory. Name the specific case and its effect. General praise like shows initiative does not tell the person what to keep doing.
What is the difference between initiative and overstepping?
Initiative solves a genuine gap and respects other people's roles and authority; overstepping ignores boundaries or undoes others' work. A person who proposes a fix and checks before acting shows healthy initiative. One who changes a shared process without telling anyone creates friction. Reward the first and coach the second on communication.
How can a manager encourage more initiative?
Encourage it by acting on ideas that are raised, so people see that speaking up is worthwhile. Give room to try small changes safely, credit those who take action, and ask for a suggested fix whenever someone reports a problem. Where past ideas were ignored, people stop offering them, so the manager's response matters as much as the rating.