| Detail | For this role |
|---|---|
| Department | NGO and Social Sector |
| Level | Mid level |
| Reports to | CSR Manager |
| Direct reports | None |
| Experience | 1 to 4 years in CSR, development or coordination |
CSR Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: CSR Executive
Department: NGO and Social Sector
Reports to: CSR Manager
Location: [City], [office, branch or site]
About the role
A CSR Executive supports the CSR team with the day to day work of running projects: coordinating partners, tracking documents, organising volunteering events, and collecting field data and stories. They keep project files complete, follow up on utilisation and reports, and help prepare updates for the CSR manager. The role reports to the CSR Manager. A good CSR executive keeps projects moving with accurate records, timely follow ups, and reliable field information the team can report with confidence.
Key responsibilities
- Coordinate with implementing partners on schedules, documents and reporting.
- Track project milestones, disbursements and utilisation certificates and follow up on gaps.
- Maintain complete project files for audit, disclosure and the annual report.
- Organise employee volunteering events and record participation and feedback.
- Visit project sites to collect progress data, photographs and beneficiary stories.
- Prepare draft progress updates and simple reports for the CSR manager.
- Check partner documents against the agreement before payments are processed.
- Support due diligence on new partners by collecting and verifying documents.
- Maintain the CSR project tracker and calendar of reviews and reports.
- Respond to routine partner and internal queries about projects and payments.
Requirements
- Graduate or postgraduate in social work or any stream
- MSW is an advantage
- Good MS Office skills
- 1 to 4 years in CSR, development or coordination
KRAs and KPIs for a CSR Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Documentation | Project files kept complete and audit ready with no missing document |
| Follow-up | Utilisation certificates and reports collected within the agreed turnaround |
| Field data | Progress data and stories collected from every visited site on schedule |
| Volunteering | Volunteering events organised smoothly to the annual calendar |
| Payment checks | Partner documents verified correctly before every disbursement |
| Reporting support | Draft updates for the CSR manager prepared accurately and on time |
Skills and tools
Tools used day to day: MS Excel and Word, Project trackers, Document checklists, Photo and video capture, Email.
Reporting line and career path
Next roles: CSR Manager, Programme Officer, Programme Coordinator
Interview questions for a CSR Executive
- How do you keep a CSR project's documents complete and ready for audit?
- How do you follow up with a partner who is late on a utilisation certificate?
- What do you check before a partner payment is processed?
- How do you collect useful data and stories from a project site?
- How do you organise a company volunteering event with a partner?
- Tell me about a time your follow up kept a project on track.
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What does a CSR executive do?
A CSR executive supports the CSR team with the daily running of projects. They coordinate with partners, track milestones, disbursements and utilisation certificates, keep project files audit ready, organise volunteering events, and collect field data and stories. They help the CSR manager keep projects moving with accurate records and timely follow ups.
What qualifications do you need to be a CSR executive?
Most CSR executives are graduates or postgraduates, often in social work, and an MSW is an advantage. Employers look for good MS Office skills, careful documentation, discipline in following up with partners, and comfort with field visits to collect data and stories. It is a common entry into a CSR or development career.
How do you become a CSR manager from a CSR executive?
A CSR executive grows into a manager by learning the full project cycle: partner appraisal, agreements, fund flow, monitoring and reporting. Taking ownership of projects, building partner relationships, and showing strong documentation and impact reporting help. A postgraduate qualification such as an MSW or MBA supports the move into a manager role.