What a telecaller does, and how the wage is set
Telecallers make and take calls for sales, support or follow-up and update the CRM after each call. Communication skill and basic computer use place them around the semi-skilled or clerical grade.
A telecaller typically does outbound and inbound calling, lead follow-up and CRM updates, work generally classified as semi-skilled for minimum-wage purposes, so use the semi-skilled category in the table above for the base rate. A supervisor or a specialised telecaller may sit a grade higher and must be paid more. Telecallers are commonly deployed at BPOs, sales offices, clinics and finance firms.
Odisha revises the VDA twice a year, effective 1 April and 1 October, based on the cost-of-living index. For how Odisha structures and revises its rates in full, including every category and zone, see the Odisha minimum wages page.
What employers must do
- Pay every telecaller at least the notified minimum for their category and zone. Paying below it is an offence.
- Pay overtime at twice the ordinary rate for work beyond normal hours.
- Maintain a wage register, muster roll and wage slips, and pay within the wage period.
- Update payroll at each revision so no worker slips below the new minimum.
For staffing firms deploying telecallers across Odisha, keeping each worker on the right category and zone rate by hand is error-prone. ZeniaHR payroll checks every wage against the applicable state minimum automatically and handles the registers and PF/ESI returns. See also our statutory compliance software.
Related calculators
Work out the deductions on a Odisha wage with the in-hand salary calculator, the PF calculator and the ESI calculator.
Keep every worker on the right wage
ZeniaHR flags any worker paid below the applicable minimum and updates rates at each revision. Built for manpower and staffing firms.
Frequently asked questions
What is the minimum wage for a telecaller in Odisha?
A telecaller is generally classified as semi-skilled, so the applicable minimum wage in Odisha is about ₹522 (per day). Confirm the exact rate for the zone and duties against the official notification.
Is a telecaller skilled or unskilled in Odisha?
For minimum-wage purposes a telecaller doing outbound and inbound calling, lead follow-up and CRM updates is normally treated as semi-skilled. Classification can vary with the exact duties and the scheduled employment, so always confirm against the official Odisha notification.
How often does the Odisha minimum wage change?
Odisha revises the VDA twice a year, effective 1 April and 1 October, based on the cost-of-living index.