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Verification credits

What verification credits are, how many each bank account check uses, where to see your balance and how to get more credits.

HRMS CoreManpowerUpdated 6 Oct 2026 · 3 min read · v2026.10

Before you start

  • The Company Head, HR and Finance roles can see the Verification Credits page.
  • Only the Company Head can buy credits.

Steps

  1. Open Verification Credits

    In the sidebar, click Verification Credits.

    Verification Credits in the sidebarFull size
    Step 1

  2. Check your balance

    Current Credits is the number of checks you can still run. Next to it you see Credits Used, the Successful and Failed checks, Today's Usage and your Last Recharge. Lower on the page, two charts show checks and credits per day for the last 14 days, and Verification History lists every check with filters for dates, employee and status.

    The Current Credits cardFull size
    Step 2

    Tip Use Export CSV, Export Excel or Print to share the history.

  3. Buy more credits

    Click Recharge Credits. In Recharge Verification Credits, choose a recharge or enter a custom amount: the dialog shows how many credits you will receive and the total to pay. Click the Pay button to pay securely online. The credits are added only after the payment is verified; some recharges also wait for approval before the credits appear. Each recharge and its invoice are listed under Recharge History.

    The Recharge Credits buttonFull size
    Step 3

    Tip If the dialog says online recharge is not available, contact support to have credits added to your account.

  4. Decide when credits are used

    Go to Settings and open the Bank Verification Gateways tab. With Enable API Verification switched on, employee bank accounts are checked automatically when employees are registered, and each successful check uses one credit. Switched off, bank details are entered by hand, no checks run and no credits are used.

    Settings, Bank Verification Gateways, the Enable API Verification switchFull size
    Step 4

  5. Ask for credits to be added

    On the same tab, click Request Verification Credits. Choose how many credits you need, add a note for the ZeniaHR admin team and click Submit Request.

    The Request Verification Credits buttonFull size
    Step 5

What credits are

  • Verification credits are the number of automatic verification checks your company can run. Today they are used for bank account verification.
  • One credit allows exactly one successful verification. A check that fails does not use a credit.
  • Credits are a quota, not money. You cannot spend them on anything else and they are never shown in rupees.
  • A new workspace gets 8 free credits to start with, and the paid plans include more (each plan card shows how many). You can also buy credits or ask for them to be added.

Questions

What happens when the credits run out?

Automatic bank checks stop, and the employee's bank details show Verification Credits Exhausted. You can still save the employee: switch to Add Manually and type the bank details yourself. Add credits to start checking again.

Do failed checks use credits?

No. Only a successful verification uses a credit. Failed attempts are still listed in Verification History so you can see what happened.

Are credits the same as money in a wallet?

No. A credit is one verification, nothing more. The amount you pay when you buy credits is shown in rupees, but your balance is always shown as a number of credits.

Who can buy credits?

Only the Company Head. HR and Finance users can see the balance and the recharge history.

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