Each metric page gives the formula in plain words, a worked example with numbers from an Indian company, the variants people confuse and practical ways to move the number. None of the pages quote industry benchmarks: the most useful comparison is your own last quarter, and the pages show how to set that up.
Attendance and time
Absenteeism rateAbsenteeism rate (%) = Days of unplanned absence in the period / (Number of employees x Scheduled working days in the period) x 100Attendance percentageAttendance percentage = Days present / Scheduled working days x 100Bradford factorBradford factor = S x S x D, where S = number of separate absence spells and D = total days absent, both counted over the same rolling periodLate coming rateLate coming rate (%) = Days with a late arrival in the period / Days present in the period x 100Leave liabilityLeave liability (₹) = Sum for all employees of (Encashable leave balance in days x Daily encashment rate)Leave utilization rateLeave utilization rate (%) = Leave days taken in the period / Leave days available for the period x 100Overtime cost percentageOvertime cost percentage = Overtime pay in the period / Total gross wages in the period, including overtime x 100Overtime rateOvertime rate (%) = Approved overtime hours in the period / Regular hours worked in the period x 100Shift coverage rateShift coverage rate (%) = Shift slots worked as required / Shift slots required by the staffing plan x 100Unplanned leave rateUnplanned leave rate (%) = Unplanned leave days taken in the period / Total leave days taken in the period x 100
Engagement
Announcement acknowledgement rateAnnouncement acknowledgement rate (%) = Employees who acknowledged / Employees in the announcement's audience x 100Employee net promoter score (eNPS)eNPS = Percentage of promoters minus Percentage of detractors, where promoters answer 9 or 10, passives 7 or 8, and detractors 0 to 6Grievance resolution timeAverage grievance resolution time (days) = Sum of (Closure date minus Date raised) for grievances closed in the period / Number of grievances closed in the periodRecognition rateRecognition rate (%) = Employees recognized at least once in the period / Average headcount in the period x 100. Recognitions per employee = Total recognitions / Average headcountSurvey participation rateSurvey participation rate (%) = Employees who responded / Employees invited to the survey x 100
Hiring
Applicants per openingApplicants per opening = Total applications received / Number of openings. Qualified applicants per opening = Applicants who pass screening / Number of openingsCost per hireCost per hire (₹) = (External recruiting costs + Internal recruiting costs) / Number of hires in the periodInterview to offer ratioInterview to offer ratio = Candidates interviewed / Offers made, written as N to 1. Offer rate from interviews (%) = Offers made / Candidates interviewed x 100Offer acceptance rateOffer acceptance rate (%) = Offers accepted in the period / Offers made in the period x 100Offer dropout rateOffer dropout rate (%) = Candidates who accepted but did not join / Offers accepted in the period x 100Quality of hireQuality of hire (%) = (Performance indicator % + Confirmation rate % + 12-month retention %) / Number of indicatorsReferral hire rateReferral hire rate (%) = Hires who came through employee referrals / Total hires in the period x 100Source of hireSource of hire share (%) = Hires from a source in the period / Total hires in the period x 100Time to fillTime to fill (days) = Offer acceptance date minus Requisition approval date. Average time to fill = Sum of days for all positions filled / Number of positions filledTime to hireTime to hire (days) = Offer acceptance date minus Date the candidate applied or was sourced. Average time to hire = Sum of days for all hires / Number of hiresVacancy rateVacancy rate (%) = Open positions on the date / (Filled positions + Open positions) x 100
Learning and performance
Certification compliance rateCertification compliance rate (%) = Employees with a valid certification / Employees required to hold it x 100Goal completion rateGoal completion rate (%) = Goals fully achieved / Total goals set for the cycle x 100. Weighted achievement (%) = Sum of (Goal weight x Percent achieved) / 100Internal promotion rateInternal promotion rate (%) = Promotions in the period / Average headcount in the period x 100. Internal fill rate (%) = Openings filled internally / Total openings filled x 100Performance rating distributionShare in a rating (%) = Employees who received that rating / Total employees rated in the cycle x 100, calculated for each point on the scaleTraining completion rateTraining completion rate (%) = Enrolments completed by the due date / (Total enrolments minus Waived enrolments) x 100Training cost per employeeTraining cost per employee (₹) = Total training cost in the period / Average headcount. Cost per trained employee (₹) = Total training cost / Employees who completed trainingTraining hours per employeeTraining hours per employee = Total completed training hours in the period / Average headcount in the period
Onboarding and probation
New hire retention rateNew hire retention rate (%) = Joiners in the cohort still employed at the checkpoint / Total joiners in the cohort x 100Onboarding document completion rateDocument completion rate (%) = Required documents verified by the deadline / Total required documents for the period's joiners x 100Probation confirmation rateProbation confirmation rate (%) = Employees confirmed at the end of their first probation term / Employees whose probation term ended in the period x 100Time to productivityTime to productivity (days) = Date the new hire first meets the agreed standard minus Joining date. Batch figure = Sum of individual days / Number of new hires measured
Retention and exits
Attrition rateAttrition rate (%) = Employees who left in the period / Average headcount in the period x 100Average employee tenureAverage tenure (years) = Sum of service length of all current employees / Number of current employeesEarly attrition rateEarly attrition rate (%) = Joiners from the cohort who left within the window / Total joiners in the cohort x 100Employee turnover rateEmployee turnover rate (%) = Total separations in the period / Average headcount in the period x 100Involuntary attrition rateInvoluntary attrition rate (%) = Company-initiated exits in the period / Average headcount in the period x 100Regretted attrition rateRegretted attrition rate (%) = Regretted exits in the period / Average headcount in the period x 100Retention rateRetention rate (%) = Employees at the start who are still employed at the end / Headcount at the start of the period x 100Voluntary attrition rateVoluntary attrition rate (%) = Voluntary exits in the period / Average headcount in the period x 100
Workforce and cost
Average salary incrementWeighted average increment (%) = (Total monthly salary after revision minus Total monthly salary before revision) / Total monthly salary before revision x 100Billable utilizationBillable utilization (%) = Billable hours / Available hours x 100, where Available hours = (Working days minus Leave days) x Standard daily hoursCompa ratioCompa ratio = Employee's actual salary / Midpoint of the salary range for the grade. Midpoint = (Range minimum + Range maximum) / 2Cost per employeeCost per employee (₹) = Total employment cost for the period / Average headcount for the periodFull-time equivalent (FTE)FTE = Total scheduled hours of all employees in the period / Standard full-time hours for one employee in the same periodGender diversity ratioGender diversity ratio (%) = Women employees / Total employees x 100, calculated for the whole company and for each level, department and hiring stageGender pay gapGender pay gap (%) = (Average pay of men minus Average pay of women) / Average pay of men x 100HR to employee ratioHR staff per 100 employees = HR staff in FTE / Total employees x 100. Employees per HR person = Total employees / HR staff in FTEHeadcountHeadcount = Employees on the rolls on the date. Average headcount = (Headcount at the start of the period + Headcount at the end) / 2Payroll cost to revenue ratioPayroll cost to revenue (%) = Total payroll cost for the period / Revenue for the period x 100Revenue per employeeRevenue per employee (₹) = Revenue for the period / Average headcount for the periodSpan of controlAverage span of control = Total direct reports of all managers / Number of managers
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