Org chart
The showroom branch is shown in depth, from the showroom head to a floor manager and the sales and cashier team. Merchandising, manufacturing, procurement, accounts, security and HR are drawn one level down. Karigars in the workshop make and repair pieces.
Levels and designations
| Level | Typical designations | Span of control |
|---|---|---|
| L1 Leadership | Managing Director, Proprietor | 5 to 7 reports |
| L2 Function heads | Showroom Head, Merchandising Manager, Manufacturing In-charge | 3 to 6 reports |
| L3 Floor and workshop | Floor Manager, Workshop Supervisor | 6 to 20 staff |
| L4 Staff | Senior Sales Executive, Sales Executive, Cashier, Karigar | no direct reports |
Approval chains
| Request | Approval chain |
|---|---|
| Leave | Sales Executive → Floor Manager → HR Executive |
| Attendance correction | Cashier → Floor Manager → HR Executive |
| Overtime | Karigar → Manufacturing In-charge → HR Executive |
| Reimbursement | Merchandiser → Merchandising Manager → Accounts Manager |
| Hiring | Floor Manager → Showroom Head → HR Executive |
How the structure works
Sales and safekeeping run side by side. On the floor, a showroom head and floor manager lead sales executives who guide customers through gold, diamond and bridal ranges, senior executives who handle high-value clients, and cashiers who bill and take payment. Merchandising decides the range, tracks fast and slow movers, and manages the display, since design and season drive sales. A workshop of karigars makes new pieces and does repairs and alterations. Procurement buys gold, diamonds and stones against rate and design plans. Security guards the premises, the strong room and daily stock counts. Accounts and HR support the business.
How it changes with size
A single family showroom may be the owner on the floor with a few salespeople, a cashier and a couple of karigars at the back. A larger showroom adds a floor manager, a merchandising desk and a proper workshop. A multi-showroom group adds a showroom head per branch, a central design and manufacturing unit, a bulk procurement and hedging function for gold, and a dedicated security and audit team. Some add an online and lightweight jewellery line. Through every stage stock control and daily reconciliation stay central, because the goods on the floor are worth a great deal.
Common problems
High-value stock makes accountability the first concern. Every piece on the floor and in the workshop must be counted daily, so attendance and duty at opening and closing matter for who handled stock. Sales staff earn incentives on sales, which links pay to attendance and billing records. Karigars often work piece rate and may be on contract. Festival and wedding seasons bring surges and long hours. Security cover cannot have gaps. The steady fixes are attendance at opening and closing by biometric, one floor or workshop manager as reporting manager per person, and role-based access to sensitive stock and salary data.
- Attendance at opening and closing for stock accountability
- Incentives on sales tied to clean attendance and billing records
- Karigar piece-rate and contract work recorded clearly
- Role-based access to stock, salary and customer data
Set up this structure in ZeniaHR
- Add each showroom and the workshop as a branch, and create departments like Sales, Merchandising, Manufacturing, Procurement, Security, Accounts and HR.
- Add designations such as Sales Executive, Senior Sales Executive, Cashier, Karigar and Floor Manager, and use grades to hold pay bands separate from incentives.
- Give every person a reporting manager, the floor manager for sales staff and the manufacturing in-charge for karigars, each with an HR partner.
- Build shifts for showroom hours with festival-season surges, set weekly offs, and roster staff so opening and closing duty is covered.
- Use biometric punches at the showroom and workshop entry, and use access control with field masking for salary, bank and customer data.
- Keep leave, corrections and overtime on the reporting manager then HR route, and add the showroom head as a hiring approver above floor managers.
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Book a free demoSee pricingFrequently asked questions
What is the organizational structure of a jewellery showroom?
A jewellery business is owned by a proprietor or managing director. A showroom head runs the floor through a floor manager over sales executives and cashiers. Merchandising manages the range, a workshop of karigars makes and repairs pieces, procurement buys gold and diamonds, and security guards the premises and stock. Accounts and HR support the business. Multi-showroom groups add a central design unit and a bulk procurement function.
Who does a sales executive report to in a jewellery showroom?
A sales executive reports to the floor manager, who reports to the showroom head. For leave and attendance corrections in ZeniaHR, the executive's request goes to their reporting manager and then to HR. Because sales staff earn incentives and handle valuable stock, attendance at opening and closing is recorded, and cover is arranged before leave in busy seasons.
How is stock accountability linked to attendance?
Every piece on the floor and in the workshop is counted daily, so it matters who was on duty at opening and closing. Staff punch at the showroom and workshop by biometric, which ties duty to the stock count. Access to stock, salary and customer data is controlled by role. The finalized attendance month feeds payable days, and sales incentives are added as payroll inputs.