| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Manager |
| Reports to | Food and Beverage Manager |
| Direct reports | Banquet Coordinator, Banquet Captain |
| Experience | 5 to 9 years in banquets or food and beverage |
Banquet Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Banquet Manager
Department: Hospitality
Reports to: Food and Beverage Manager
Location: [City], [office, branch or site]
About the role
A Banquet Manager runs the banquet and events operation at a hotel or venue. They plan and deliver weddings, conferences and parties, coordinate food, service and setup, and keep clients happy on the day. The role reports to the Food and Beverage Manager or Hotel General Manager. A good Banquet Manager turns a booking into a flawless event, keeps the service team sharp under pressure and manages cost and covers so every function runs on time and on budget.
Key responsibilities
- Plan and deliver banquets, weddings and conferences from booking to closeout.
- Coordinate menu, setup, service and timing with kitchen and other teams.
- Brief and lead the banquet service team before and during every function.
- Handle the client on the day and manage last minute changes calmly.
- Control banquet cost, covers, beverage and manpower against the budget.
- Set up the hall to the agreed layout, decor and audio visual plan.
- Ensure hygiene, safety and service standards are met during every function.
- Reconcile the banquet bill and settle it with the client.
- Manage the banquet inventory of linen, crockery, cutlery and equipment.
- Gather client feedback after events and improve the next function.
Requirements
- Degree or diploma in hotel management
- Strong banquet and food service experience
- Event coordination skills
- 5 to 9 years in banquets or food and beverage
KRAs and KPIs for a Banquet Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Event delivery | Functions delivered on time with no major service failure |
| Client satisfaction | Banquet client feedback held above the agreed score |
| Banquet margin | Food, beverage and manpower cost held within the function budget |
| Setup accuracy | Halls set to the agreed layout and time for every function |
| Billing accuracy | Banquet bills reconciled and settled correctly after each event |
Skills and tools
Tools used day to day: Banquet management system, Property management system, MS Excel, Function prospectus, POS billing.
Reporting line and career path
Next roles: Food and Beverage Manager, Resident Manager, Hotel General Manager
Interview questions for a Banquet Manager
- How do you deliver a wedding with a last minute change in guest count?
- How do you brief and lead the service team for a large function?
- How do you control cost and covers on a banquet?
- How do you handle a demanding client during an event?
- How do you set up a hall to an exact layout and timing?
- How do you reconcile and settle a banquet bill?
Managing a Banquet Manager in ZeniaHR
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What does a Banquet Manager do?
A Banquet Manager runs the banquet and events operation at a hotel or venue. They plan and deliver weddings, conferences and parties, coordinate food, service and setup, lead the service team and handle the client on the day. They control cost and covers and reconcile the bill, reporting to the F&B Manager or GM.
What is a cover in banquet operations?
A cover means one guest to be served at an event. Banquet planning is based on the number of covers, which drives the food quantity, seating, service staff and cost. Managing covers accurately, including last minute changes, is key to delivering the function well and protecting the margin.
What qualifications does a Banquet Manager need?
Most Banquet Manager roles ask for a degree or diploma in hotel management with strong banquet and food service experience and five or more years on the job. Event coordination skills, calm under pressure and command of cost and covers matter most for delivering functions well.