| Detail | For this role |
|---|---|
| Department | Finance and Accounts |
| Level | Manager |
| Reports to | Finance Manager |
| Direct reports | Billing Executive, Accounts Receivable Executive |
| Experience | 5 to 8 years in billing with 2 years supervising |
Billing Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Billing Manager
Department: Finance and Accounts
Reports to: Finance Manager
Location: [City], [office, branch or site]
About the role
A Billing Manager owns invoicing and revenue capture for the company. They make sure every sale, service or contract is billed correctly and on time, with the right tax, and that credit notes and disputes are handled cleanly. The role links sales, delivery and accounts, and manages billing executives and cashiers. A good Billing Manager stops revenue leakage, keeps e-invoicing and e-way bill compliance tight and gets invoices out fast so collections can follow.
Key responsibilities
- Own the billing cycle and make sure every order, service or contract is invoiced on time.
- Check invoices for correct rates, quantities, GST, e-invoicing and e-way bill details.
- Set billing schedules for contracts, milestones and recurring services.
- Handle credit notes, revisions and disputes with sales and customers.
- Reconcile billed revenue with sales records and the accounts receivable ledger.
- Track unbilled revenue and close gaps that cause leakage.
- Coordinate with sales and delivery to release billing holds quickly.
- Maintain customer master data, price lists and tax codes for billing.
- Report billing volumes, disputes and turnaround to the finance head.
- Supervise and train the billing team and cover peak load.
Requirements
- B.Com or M.Com
- Strong billing and GST knowledge
- Experience with an ERP billing module
- 5 to 8 years in billing with 2 years supervising
KRAs and KPIs for a Billing Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Billing timeliness | Invoices raised within the agreed days of order or milestone completion |
| Billing accuracy | Invoice errors and revisions held below 1 percent of invoices each month |
| Revenue leakage | Unbilled revenue cleared each month with no ageing beyond the agreed limit |
| e-invoicing compliance | All eligible invoices carry valid e-invoice and e-way bill details |
| Dispute resolution | Billing disputes resolved within the agreed turnaround |
| Reconciliation | Billed revenue matched to sales and receivables every month |
Skills and tools
Tools used day to day: SAP SD, Tally Prime, e-invoicing portal, e-way bill portal, Advanced Excel.
Reporting line and career path
Next roles: Commercial Manager, Accounts Manager, Credit Control Manager
Interview questions for a Billing Manager
- How do you stop revenue leakage from unbilled orders?
- Walk me through your checks before an invoice with GST goes out.
- How do you handle a customer who disputes an invoice at month end?
- How do you keep e-invoicing and e-way bill compliance clean at high volume?
- How do you reconcile billed revenue with the sales and receivables records?
- How do you manage a billing team through a peak load month?
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What does a Billing Manager do?
A Billing Manager owns invoicing and revenue capture. They make sure every sale, service or contract is billed on time with the correct tax, handle credit notes and disputes, reconcile billed revenue and keep e-invoicing and e-way bill compliance tight. They manage the billing team and link sales, delivery and accounts.
What is the difference between a Billing Manager and a Credit Control Manager?
A Billing Manager makes sure invoices go out correctly and on time. A Credit Control Manager then makes sure those invoices are collected: setting credit limits, chasing overdue accounts and reducing bad debt. Billing is about raising the invoice; credit control is about getting paid.
What qualifications does a Billing Manager need?
Most Billing Manager roles ask for a B.Com or M.Com with strong billing and GST knowledge and five or more years of experience, including some supervision. Hands on experience with an ERP billing module such as SAP SD or Tally, plus e-invoicing and e-way bill compliance, is important.