| Detail | For this role |
|---|---|
| Department | NGO and Social Sector |
| Level | Entry level |
| Reports to | Field Coordinator |
| Direct reports | None |
| Experience | Fresher or up to 3 years in community work |
Community Mobiliser job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Community Mobiliser
Department: NGO and Social Sector
Reports to: Field Coordinator
Location: [City], [office, branch or site]
About the role
A Community Mobiliser is the NGO's face in a village or neighbourhood, bringing people together to take part in a programme. They build rapport, form and support groups such as self help groups, spread awareness, and encourage families to use services and entitlements. The role reports to the Field Coordinator or Programme Coordinator. A good community mobiliser gets real participation, keeps groups active, and links the programme's plans to what the community actually needs and trusts.
Key responsibilities
- Build rapport with community members, leaders and families in the assigned area.
- Form and support groups such as self help groups, youth groups or mothers' committees.
- Spread awareness about the programme, services and entitlements through home visits and meetings.
- Mobilise people to attend trainings, camps and community events.
- Encourage families to use health, education and welfare services.
- Collect basic data on households and group activity for the field team.
- Support groups to hold meetings, keep simple records and take collective action.
- Identify people who need extra support and refer them to the officer or counsellor.
- Help resolve small community issues and keep participation steady.
- Report field observations and community feedback to the coordinator.
Requirements
- Higher secondary or graduate in any stream
- Social work background is an advantage
- Local language fluency and area knowledge
- Fresher or up to 3 years in community work
KRAs and KPIs for a Community Mobiliser
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Participation | Turnout at programme activities meeting the area target each month |
| Group activity | Assigned groups holding regular meetings above the agreed rate |
| Awareness reach | Households covered by awareness visits meeting the monthly plan |
| Service uptake | Referrals to services followed up so families actually use them |
| Data | Household and group data collected accurately and on time |
| Retention | Active membership of groups kept above the target through the year |
Skills and tools
Tools used day to day: Awareness materials, Household survey formats, Smartphone for data, Group register, Local transport.
Reporting line and career path
Next roles: Field Coordinator, Programme Officer, Community Counsellor
Interview questions for a Community Mobiliser
- How do you build trust in a village where people are new to your organisation?
- How do you form a self help group and keep it active?
- How do you get people to attend a training when they are busy with work?
- How do you handle resistance from a community leader?
- How do you collect household data accurately during home visits?
- Tell me about a time you got a community to take part in something new.
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What does a community mobiliser do?
A community mobiliser is the NGO's face in a village or neighbourhood. They build rapport, form and support groups such as self help groups, spread awareness through home visits and meetings, and encourage families to use services and entitlements. They get real participation in the programme and keep groups active.
What skills does a community mobiliser need?
A community mobiliser needs strong rapport building, patience, and fluency in the local language, along with knowledge of the area. They should be able to form and support groups, communicate awareness clearly, mobilise people to attend activities, and collect basic data accurately. Trust and persistence matter more than formal qualifications in this role.
What qualifications do you need to be a community mobiliser?
Most community mobiliser roles ask for a higher secondary pass or a graduate degree in any stream, and a social work background helps. Local language fluency and knowledge of the area are essential. Employers value people who are trusted in the community and able to bring others together, since much of the job is built on relationships.