| Detail | For this role |
|---|---|
| Department | Restaurants and Food Service |
| Level | Manager |
| Reports to | F&B Director |
| Direct reports | Restaurant Manager, Banquet Captain, Restaurant Supervisor |
| Experience | 8 to 12 years in F&B service with team leadership |
F&B Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: F&B Manager
Department: Restaurants and Food Service
Reports to: F&B Director
Location: [City], [office, branch or site]
About the role
An F&B Manager runs the day to day food and beverage operations of a hotel or large outlet. They manage service across restaurants, bars and room service, hold service standards, control cost and rosters, and execute events. The role reports to the F&B Director. A good F&B Manager keeps every service running to standard, controls beverage and manpower cost, handles guest issues, and develops captains and supervisors into stronger leaders.
Key responsibilities
- Run daily food and beverage service across the outlets of the property.
- Hold service standards and guest experience across restaurants and bars.
- Plan and control rosters, manpower cost and shift coverage.
- Control beverage cost, stock and wastage across the outlets.
- Execute banquets and events to plan with kitchen and service.
- Handle escalated guest complaints and recover the guest quickly.
- Coordinate with the kitchen on menus, timing and quality.
- Track outlet sales and covers and push average spend.
- Train and develop captains, supervisors and outlet managers across the property.
Requirements
- Degree or diploma in hotel management
- Experience across F&B outlets
- Beverage and service knowledge
- 8 to 12 years in F&B service with team leadership
KRAs and KPIs for a F&B Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Service standards | Outlets meet service standards on audits and guest feedback |
| Beverage cost | Beverage cost held within target percentage of beverage sales |
| Manpower cost | F&B manpower cost within the budgeted percentage |
| Event execution | Banquets and events run to plan with no major lapse |
| Guest recovery | Escalated complaints resolved and guests retained |
| Team development | Supervisors and captains meeting their scorecards |
Skills and tools
Tools used day to day: POS and PMS systems, Inventory and costing software, Banquet management software, MS Excel, Rostering tools.
Reporting line and career path
Next roles: F&B Director, Operations Manager, General Manager
Interview questions for a F&B Manager
- How do you hold service standards across several outlets at once?
- How do you control beverage cost and pilferage at a bar?
- Walk me through executing a large banquet without a hitch.
- How do you plan manpower to cover peak covers economically?
- How do you recover a guest after a serious service failure?
- How do you develop a captain into a supervisor?
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What does an F&B Manager do?
An F&B Manager runs the day to day food and beverage operations of a property: restaurants, bars, room service and events. They hold service standards, control beverage and manpower cost, manage rosters, execute banquets and handle guest issues. They report to the F&B Director. Their job is smooth, profitable service across outlets.
What is the difference between an F&B Manager and an F&B Director?
An F&B Director owns the whole division: strategy, budgets, concepts and the leadership team. An F&B Manager runs the daily operation of the outlets: service, rosters, cost and events. The director sets direction and owns the numbers; the manager delivers the service on the ground.
What qualifications does an F&B Manager need?
A degree or diploma in hotel management with several years across restaurants, bars and banquets. Employers value service standards, beverage and manpower cost control, event execution and guest recovery, plus the ability to develop captains and supervisors into stronger leaders.