| Detail | For this role |
|---|---|
| Department | Quality |
| Level | Mid level |
| Reports to | Quality Assurance Manager or Head of Quality |
| Direct reports | None |
| Experience | 3 to 6 years in quality or management systems |
ISO Coordinator job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: ISO Coordinator
Department: Quality
Reports to: Quality Assurance Manager or Head of Quality
Location: [City], [office, branch or site]
About the role
An ISO Coordinator maintains a company's management system certifications such as ISO 9001, ISO 14001 and ISO 45001. They keep the documented procedures current, plan and run internal audits, track non-conformities and corrective actions, and prepare the organisation for certification and surveillance audits. The role is the custodian of the standard: making sure practice matches documentation across departments. In an Indian company the ISO coordinator drives the management review, keeps records audit ready, and works with every function so certification is a living system rather than a once-a-year effort.
Key responsibilities
- Maintain the documented management system: manual, procedures, formats and records under version control.
- Plan and run the internal audit programme across departments against the standard.
- Track non-conformities and corrective actions from audits and drive them to closure.
- Prepare the organisation for certification and surveillance audits and coordinate the auditor visit.
- Organise and record the management review meeting with quality objectives and data.
- Maintain quality objectives and monitor progress against them across departments.
- Train departments on the standard, documentation and their audit responsibilities.
- Control changes to documents and communicate updates to the right teams.
- Keep evidence and records ready so the system stays audit ready year round.
- Coordinate multiple standards where the company holds more than one certification.
Requirements
- A degree in engineering, science or management
- Internal auditor or lead auditor training for the relevant standard
- Knowledge of ISO 9001 and related standards
- 3 to 6 years in quality or management systems
KRAs and KPIs for a ISO Coordinator
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Certification | Certifications maintained with no major non-conformity in external audits |
| Internal audits | Planned internal audits completed on schedule with findings tracked to closure |
| Corrective action | Audit non-conformities closed within the agreed time |
| Documentation | Procedures and records current and version controlled through the year |
| Management review | Management review held on schedule with objectives and actions recorded |
| Objective tracking | Quality objectives monitored, at-risk targets flagged in time |
Skills and tools
Tools used day to day: Quality management system (QMS), Document control system, Audit management tools, MS Excel and Word, Non-conformance tracker.
Reporting line and career path
Next roles: Management Representative, Quality Assurance Manager, Head of Quality
Interview questions for a ISO Coordinator
- How do you keep an ISO system alive rather than a document set for the auditor?
- Walk me through planning an internal audit programme for the year.
- How do you handle a department that resists following the documented procedure?
- What goes into a management review, and how do you make it useful?
- How do you close a non-conformity so it does not come back next audit?
- How do you manage multiple standards without duplicating documentation?
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What does an ISO coordinator do?
An ISO coordinator maintains a company's management system certifications such as ISO 9001, ISO 14001 and ISO 45001. They keep procedures current, run internal audits, track non-conformities and corrective actions, and prepare the organisation for certification and surveillance audits. They organise the management review, train departments, and make sure practice matches documentation across the company.
What qualifications do you need to become an ISO coordinator?
A degree in engineering, science or management is the usual base, with internal auditor or lead auditor training for the relevant standard and knowledge of ISO 9001 and related standards. Employers value a few years in quality or management systems, strong documentation discipline, and the coordination skills to work across every department.
What is the difference between an ISO coordinator and a quality auditor?
An ISO coordinator owns the whole management system: documentation, the audit programme, corrective action, management review and certification. A quality auditor conducts audits, whether internal, supplier or system, and reports findings. The coordinator runs the system and may schedule auditors, while an auditor's focus is on assessing conformance and writing up findings.