| Detail | For this role |
|---|---|
| Department | Human Resources |
| Level | Mid level |
| Reports to | Learning and Development Manager or Head of HR |
| Direct reports | None |
| Experience | 3 to 7 years in training, learning and development or coaching |
Soft Skills Trainer job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Soft Skills Trainer
Department: Human Resources
Reports to: Learning and Development Manager or Head of HR
Location: [City], [office, branch or site]
About the role
A Soft Skills Trainer builds the communication and behavioural skills of a company's employees. They design and deliver training on communication, teamwork, customer handling, email etiquette, time management and similar areas, run workshops and role plays, and assess how well skills improve. The role lifts everyday effectiveness across teams. In an Indian company the soft skills trainer runs new-joiner and refresher sessions, tailors content to roles such as sales or support, uses activities to engage learners, and measures the impact of training on behaviour and performance.
Key responsibilities
- Design soft skills training on communication, teamwork, customer handling and more.
- Deliver engaging workshops using activities, role plays and real examples.
- Tailor content to roles such as sales, support or front office.
- Run new-joiner and refresher soft skills sessions on a calendar.
- Assess skill gaps and design training to close them.
- Measure the training impact on employee behaviour and performance.
- Coach individuals on communication and presence wherever it is needed.
- Develop training material such as decks, handouts and activities.
- Maintain training records, session attendance and participant feedback data.
- Improve the training programmes based on feedback and results.
Requirements
- A graduate degree, with strong communication skills
- Training or facilitation certification is an advantage
- Experience delivering soft skills or behavioural training
- 3 to 7 years in training, learning and development or coaching
KRAs and KPIs for a Soft Skills Trainer
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Training delivery | Planned soft skills sessions delivered on schedule |
| Learner feedback | Session feedback scores at or above the target |
| Skill improvement | Assessed skill improvement in trained groups meets the target |
| Coverage | Target share of employees trained as per the plan |
| Content quality | Training material kept current, relevant and role-specific |
| Impact | Training impact on behaviour tracked and reported each cycle |
Skills and tools
Tools used day to day: MS PowerPoint, Training material and activity kits, Feedback and assessment forms, Learning records, Projector and training aids.
Reporting line and career path
Next roles: Learning and Development Lead, Training Manager, HR Business Partner
Interview questions for a Soft Skills Trainer
- How do you design a communication workshop for a sales team?
- How do you engage a group that thinks soft skills training is a waste of time?
- How do you measure whether soft skills training worked?
- How do you use role plays effectively in a session?
- How do you tailor training for front-line versus office staff?
- How do you coach an employee who struggles with communication?
Managing a Soft Skills Trainer in ZeniaHR
Hire and manage your human resources team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does a soft skills trainer do?
A soft skills trainer builds the communication and behavioural skills of a company's employees. They design and deliver training on communication, teamwork, customer handling, email etiquette and time management, run workshops and role plays, and assess how well skills improve. They tailor content to roles, engage learners with activities, and measure the impact of training on behaviour and performance.
What skills does a soft skills trainer need?
A soft skills trainer needs strong facilitation and communication, content design ability, and skill with role plays and activities that engage learners. They must assess skill gaps, tailor training to roles, and measure impact. Confidence, presence and the ability to win over sceptical groups matter, since soft skills training only works when learners take part.
What qualifications does a soft skills trainer need?
A graduate degree with strong communication skills is the usual base, and a training or facilitation certification is an advantage. Employers value experience delivering soft skills or behavioural training and the ability to engage and assess learners. A background in customer-facing or people roles helps a trainer relate content to real work.