| Detail | For this role |
|---|---|
| Department | Automobile Dealership |
| Level | Entry level |
| Reports to | Dealership Sales Manager |
| Direct reports | None |
| Experience | 1 to 4 years in motor insurance or dealership sales |
Vehicle Insurance Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Vehicle Insurance Executive
Department: Automobile Dealership
Reports to: Dealership Sales Manager
Location: [City], [office, branch or site]
About the role
A Vehicle Insurance Executive arranges motor insurance for vehicle buyers at a dealership and drives renewals. They explain cover, place new policies with insurers, help customers at claim time and chase renewals before they lapse. The role reports to the Dealership Sales Manager or a finance and insurance manager. A good vehicle insurance executive raises the share of vehicles insured at the dealership, retains renewals year after year, issues policies quickly so deliveries are not held up, guides customers honestly on cover, and earns steady payouts for the dealership.
Key responsibilities
- Explain motor insurance cover, add ons and premium to vehicle buyers at the point of sale.
- Place new vehicle policies with the tied insurers and issue them before delivery.
- Collect and check the documents and details needed to issue a motor policy.
- Follow up renewals well before the due date to keep policies from lapsing.
- Help customers register and follow up motor claims after an accident.
- Match the right insurer and cover to each buyer and vehicle.
- Raise the share of vehicles insured through the dealership toward the target.
- Track dealership insurance payouts and reconcile them with the insurers.
- Keep policy, renewal and claim records complete and current in the system.
- Handle customer queries on cover, premium and no claim bonus clearly.
Requirements
- Graduate in commerce or any stream
- Knowledge of motor insurance and no claim bonus
- An insurance certification is an advantage
- 1 to 4 years in motor insurance or dealership sales
KRAs and KPIs for a Vehicle Insurance Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Insurance penetration | Share of vehicle sales insured through the dealership above the agreed level |
| Renewal retention | Motor policy renewals retained above the agreed level each month |
| Issuance turnaround | Policies issued before delivery above the agreed level |
| Claim support | Customer claims guided and followed up within the agreed time |
| Payout | Dealership insurance payout target achieved each month |
| Record accuracy | Policy and renewal records kept accurate above the agreed level |
Skills and tools
Tools used day to day: Insurer policy portals, Dealer management system, MS Excel, Premium calculators, Document tools.
Reporting line and career path
Next roles: Finance and Insurance Manager, Renewal Executive, Sales Team Leader
Interview questions for a Vehicle Insurance Executive
- How do you raise the share of vehicles insured through the dealership?
- How do you keep motor policy renewals from lapsing?
- How do you help a customer through a motor claim after an accident?
- How do you match the right cover and insurer to a buyer?
- How do you explain no claim bonus to a customer clearly?
- How do you issue a policy in time for a same day delivery?
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What does a Vehicle Insurance Executive do?
A Vehicle Insurance Executive arranges motor insurance for vehicle buyers at a dealership and drives renewals. They explain cover, place policies with insurers, help customers at claim time and follow up renewals before they lapse. They raise the share of vehicles insured and earn payouts for the dealership.
What is the difference between a Vehicle Insurance and a Vehicle Finance Executive?
A Vehicle Insurance Executive arranges the motor insurance policy that protects the vehicle. A Vehicle Finance Executive arranges the loan that funds the purchase. Both help close a sale and earn the dealership payouts, but one covers the vehicle against risk and the other pays for it.
What qualifications does a Vehicle Insurance Executive need?
Most roles ask for a graduate degree and a good grasp of motor insurance, add on covers and no claim bonus. An insurance certification helps. Employers value clear customer handling, renewal follow up discipline and the ability to issue policies quickly and correctly at the point of sale.