| Detail | For this role |
|---|---|
| Department | Finance and Accounts |
| Level | Mid level |
| Reports to | Credit Control Manager |
| Direct reports | None |
| Experience | 1 to 4 years in collections or receivables |
Credit Control Executive job description template
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Job title: Credit Control Executive
Department: Finance and Accounts
Reports to: Credit Control Manager
Location: [City], [office, branch or site]
About the role
A Credit Control Executive chases the money the company is owed. They track receivables, send reminders, follow up with customers and record commitments so overdue accounts come down. The role reports to the Credit Control Manager and works closely with sales and billing. A good Credit Control Executive is polite but persistent, keeps accurate follow up notes, spots accounts that are slipping early and brings in payments without souring the customer relationship.
Key responsibilities
- Track the receivables ageing for assigned customers and act on overdue accounts.
- Send payment reminders and statements and follow up by call and email.
- Record customer payment commitments and check they are honoured.
- Reconcile customer accounts and resolve small disputes and deductions.
- Share collection updates with sales and escalate stuck accounts.
- Check credit limits before orders are released for assigned accounts.
- Apply customer receipts correctly and clear on account balances promptly.
- Prepare the monthly collection forecast for the assigned customer portfolio.
- Coordinate with billing to fix invoice errors that block payment.
- Maintain clean follow up notes and a dispute log for each account.
Requirements
- B.Com or equivalent
- Knowledge of receivables and collections
- Good spoken communication
- 1 to 4 years in collections or receivables
KRAs and KPIs for a Credit Control Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Collections | Collection against due for the portfolio held above the monthly target |
| Overdue reduction | Overdue beyond 60 days in the portfolio reduced against the target each month |
| Follow up discipline | Every overdue account contacted within the agreed follow up cycle |
| Dispute closure | Assigned disputes and deductions resolved within the agreed turnaround |
| Account accuracy | Customer accounts reconciled with receipts applied correctly each month |
Skills and tools
Tools used day to day: MS Excel, Tally Prime, SAP, CRM, Email and calling tools.
Reporting line and career path
Next roles: Credit Control Manager, Commercial Manager, Accounts Manager
Interview questions for a Credit Control Executive
- How do you plan your follow up for a list of overdue accounts?
- How do you handle a customer who keeps promising but never pays?
- How do you deal with a payment blocked by an invoice dispute?
- How do you decide which accounts to escalate?
- How do you keep a customer relationship while chasing payment?
- How do you make sure a receipt is applied to the right invoice?
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What does a Credit Control Executive do?
A Credit Control Executive chases the money the company is owed. They track receivables ageing, send reminders, follow up with customers, record payment commitments and reconcile accounts. They resolve small disputes, check credit limits and share updates with sales, working to bring overdue accounts down under the Credit Control Manager.
What is the difference between a Credit Control Executive and an Accounts Receivable Executive?
An Accounts Receivable Executive mainly records invoices, receipts and customer balances. A Credit Control Executive actively chases payment: reminders, follow up, disputes and escalation. Receivables is about keeping the record; credit control is about turning that record into cash on time.
What qualifications does a Credit Control Executive need?
Most Credit Control Executive roles ask for a B.Com or an equivalent degree with knowledge of receivables and collections and good spoken communication. One to four years of experience helps, along with patience, firmness and clean record keeping to follow up many accounts without losing track.