| Detail | For this role |
|---|---|
| Department | Logistics and Warehousing |
| Level | Entry level |
| Reports to | Transport Supervisor |
| Direct reports | None |
| Experience | 1 to 4 years in goods delivery driving |
Delivery Driver job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Delivery Driver
Department: Logistics and Warehousing
Reports to: Transport Supervisor
Location: [City], [office, branch or site]
About the role
A Delivery Driver moves goods from a warehouse or store to customers or outlets in a van or small truck. They load and verify the goods, drive the delivery route, hand over each consignment against proof of delivery, and sometimes collect payment. They keep the vehicle in order and the paperwork correct. A good Delivery Driver completes the day's drops on time, delivers goods undamaged, handles customers politely, and returns with accurate paperwork and any collected cash reconciled.
Key responsibilities
- Load and verify the goods against the delivery list before leaving the warehouse or store.
- Drive the assigned delivery route safely and complete all drops within the day.
- Hand over each consignment to the customer and take proof of delivery or a signature.
- Collect cash or check payment where required and account for it on return.
- Handle goods carefully during transit and delivery so nothing is damaged.
- Report non-deliveries, refusals and address problems to the supervisor for instructions.
- Carry out daily vehicle checks and report any defect or breakdown promptly.
- Maintain the trip sheet, delivery documents and vehicle papers accurately.
Requirements
- Valid light or heavy motor vehicle licence
- Minimum class 8 pass with basic reading
- Local area knowledge is an advantage
- 1 to 4 years in goods delivery driving
KRAs and KPIs for a Delivery Driver
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Delivery completion | Assigned drops completed the same day above 97 percent |
| Goods condition | Transit and handling damage kept below the agreed level |
| Cash accountability | Collected payments reconciled daily with zero shortfall |
| Document accuracy | Proof of delivery and trip sheets complete with no missing entries |
| Vehicle and safety | Daily checks done with no at-fault accidents in the period |
Skills and tools
Tools used day to day: Delivery van or small truck, Delivery app or trip sheet, GPS device, Handheld or POD book, Fuel card.
Reporting line and career path
Next roles: Senior Delivery Driver, Truck Driver, Fleet Supervisor
Interview questions for a Delivery Driver
- How do you plan your day to complete all deliveries on time?
- A customer refuses a delivery at the door. What do you do?
- How do you account for cash you collect during the day?
- What checks do you make on the vehicle before starting the route?
- How do you handle a delivery to an address you cannot find?
Managing a Delivery Driver in ZeniaHR
Hire and manage your logistics and warehousing team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does a Delivery Driver do?
A Delivery Driver moves goods from a warehouse or store to customers or outlets in a van or small truck. They load and verify goods, drive the route, hand over consignments against proof of delivery, and sometimes collect payment. They handle goods carefully, report non-deliveries, check the vehicle daily, and keep the paperwork accurate.
What is the difference between a Delivery Driver and a Delivery Executive?
A Delivery Driver usually drives a van or small truck delivering goods or bulk consignments to stores and customers. A Delivery Executive is often a two-wheeler rider handling app-based last-mile parcels or food to individual doorsteps. Both deliver, but the driver moves larger loads by vehicle while the executive handles many small drops.
What licence does a Delivery Driver need?
A Delivery Driver needs a valid driving licence for the vehicle they use, light motor vehicle for a van and heavy for a larger truck. Employers usually expect a minimum class 8 pass, basic reading for delivery lists, and often local area knowledge. A clean driving record and goods-handling experience help.