| Detail | For this role |
|---|---|
| Department | Logistics and Warehousing |
| Level | Mid level |
| Reports to | Logistics Manager |
| Direct reports | Logistics Executive, Logistics Coordinator |
| Experience | 4 to 7 years in logistics coordination with escalation handling |
Senior Logistics Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Senior Logistics Executive
Department: Logistics and Warehousing
Reports to: Logistics Manager
Location: [City], [office, branch or site]
About the role
A Senior Logistics Executive is the experienced hand on a logistics desk who handles the harder shipments and coordinates the juniors. They manage end-to-end movement for key accounts or complex lanes, resolve escalations, manage vendors, and prepare the reports the manager relies on. They are trusted to run the desk when the manager is away. A good Senior Logistics Executive keeps difficult shipments on track, mentors newer executives, tightens process where it slips, and catches problems early enough to fix them quietly.
Key responsibilities
- Manage end-to-end movement for key accounts and complex lanes from booking to proof of delivery.
- Resolve shipment escalations that junior executives cannot close, and prevent repeats.
- Coordinate carriers, warehouse and customers to keep priority shipments on schedule.
- Manage transporter and vendor performance on the desk, including rates and disputes.
- Prepare on-time delivery, cost and exception reports for the manager and act on gaps.
- Check dispatch documents and e-way bills for accuracy on high-value and sensitive shipments.
- Guide and check the work of logistics executives and coordinators on the desk.
- Run the desk fully during the manager's leave, keeping approvals and priorities moving.
- Drive small process improvements that cut errors and turnaround on the desk.
- Handle returns, claims and reconciliation for the accounts they own.
Requirements
- Graduate in commerce, logistics or a related field
- Strong working knowledge of transport and dispatch documentation
- A diploma or MBA in supply chain is an advantage
- 4 to 7 years in logistics coordination with escalation handling
KRAs and KPIs for a Senior Logistics Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Key account service | On-time delivery for owned accounts and lanes above 97 percent |
| Escalation closure | Escalations resolved within the agreed turnaround with root cause fixed |
| Documentation accuracy | Zero detentions or holds from document errors on owned shipments |
| Cost control | Freight and detention cost on owned lanes within budget |
| Team support | Junior executives guided so desk errors reduce quarter on quarter |
| Desk continuity | Runs the desk during manager absence with no service drop |
Skills and tools
Tools used day to day: Transport management system, ERP for dispatch, E-way bill portal, Advanced Excel, Shipment tracking tools.
Reporting line and career path
Next roles: Logistics Manager, Key Account Manager Logistics, Distribution Centre Manager
Interview questions for a Senior Logistics Executive
- How do you manage a key account whose shipments cannot afford any delay?
- An escalation keeps recurring on one lane. How do you fix it permanently?
- How do you run the desk when your manager is on leave during a busy week?
- What extra checks do you make on high-value or sensitive shipments?
- How do you guide a junior executive who keeps making documentation errors?
- Tell me about a process change you drove that reduced errors on your desk.
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What does a Senior Logistics Executive do?
A Senior Logistics Executive handles the harder shipments on a logistics desk and coordinates the juniors. They manage end-to-end movement for key accounts and complex lanes, resolve escalations, manage vendors, and prepare reports. They check documents on sensitive shipments, guide junior executives, drive small process improvements, and run the desk when the manager is away.
What is the difference between a Logistics Executive and a Senior Logistics Executive?
A Logistics Executive handles routine bookings, tracking and documentation for assigned shipments. A Senior Logistics Executive takes the complex lanes and key accounts, resolves escalations, guides juniors and stands in for the manager. The senior role carries more judgement, ownership and responsibility for outcomes rather than just tasks.
What qualifications does a Senior Logistics Executive need?
A graduate degree in commerce or logistics and several years of coordination experience are the usual base. Employers want strong command of dispatch documentation and e-way bills, proven escalation handling, and the ability to guide juniors. A diploma or MBA in supply chain is an advantage and helps the move towards a manager role.