ERP Executive Job Description, KRAs and Skills

An ERP Executive supports the day to day running of a company's ERP system, helping users, entering and correcting master data, and running routine reports. They handle first level ERP queries, keep item, vendor and customer masters clean, and coordinate with consultants for changes beyond their access. A good ERP executive keeps data accurate, resolves common user issues and knows the business processes behind the screens. The role sits in the IT or operations team and reports to an ERP or IT manager.

Detail	For this role
Department	Information Technology
Level	Entry level
Reports to	ERP Manager
Direct reports	None
Experience	Fresher or up to 2 years in ERP support or data entry

ERP Executive job description template

Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.

Job title: ERP Executive

Department: Information Technology

Reports to: ERP Manager

Location: [City], [office, branch or site]

About the role

Key responsibilities

Support users on daily ERP tasks such as orders, invoices, stock entries and reports.
Create and maintain master data for items, vendors, customers and price lists accurately.
Run and share routine reports and reconciliations for finance, stores and sales teams.
Log and track ERP issues, resolve first level ones and route the rest to consultants.
Check daily transactions for entry errors and coordinate corrections with the right owner.
Help close periods by verifying that entries are complete before locking.
Prepare and validate data files for bulk uploads into the ERP.
Train new users on the screens and processes they need for their roles.
Maintain a simple knowledge base of steps and known fixes for common tasks.
Support internal audits by pulling reports and transaction evidence on request.

Requirements

Graduate in commerce, IT or business (B.Com, BBA or BCA)
Hands on knowledge of an ERP such as SAP, Oracle or Tally
Good command of Excel
Fresher or up to 2 years in ERP support or data entry

KRAs and KPIs for a ERP Executive

Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.

Key result area	How to measure it
Data accuracy	Master data errors kept below the agreed threshold each month
Query resolution	First level ERP queries resolved within one working day
Reporting	Routine reports delivered on schedule with no rework
Period close	Assigned entries verified before every period lock
Upload quality	Bulk uploads processed with error rows kept minimal
User enablement	New users trained on their ERP tasks within the agreed time

Skills and tools

ERP navigationMaster data managementMS ExcelReport generationData validationBasic SQL is helpfulProcess understandingAttention to detailCoordination

Tools used day to day: An ERP system, MS Excel, Ticketing system, Report tools, Data upload templates.

Reporting line and career path

Moves up from: Data Entry Operator, Accounts Assistant, Fresher
Next roles: Senior ERP Executive, ERP Functional Analyst, ERP Consultant

Interview questions for a ERP Executive

How do you keep master data clean when many people create records?
A user says a report shows wrong numbers. How do you investigate?
How do you prepare a file for a bulk upload without errors?
What checks do you run before a period is locked?
How do you decide whether to fix an issue or escalate to a consultant?
Which ERP have you used and what tasks did you handle?

Managing a ERP Executive in ZeniaHR

AttendanceOffice based on a general shift aligned to business hours, with support cover at month end. Biometric at the office gate or web punch on the approved office network suits this role. Mobile app punch with a location check covers visits to plants or branch offices when needed.LeaveAvoid leave during period close, when finance and stores depend on accurate entries. The reporting manager approves leave first, then HR, and the leave ledger passes any loss of pay into payroll. Plan cover for user support before longer leave.Performance and KRAsSet the KRAs above as goals in the review cycle and track data accuracy and query resolution monthly. Confirm a new joiner through the manager's probation review rated 1 to 5, then hold the formal review each quarter.

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Frequently asked questions

What does an ERP executive do?

An ERP executive supports the daily running of a company's ERP system. They help users with tasks, maintain master data for items, vendors and customers, run routine reports and fix first level issues. They coordinate with consultants for bigger changes and keep the data accurate so finance, stores and sales can rely on it.

What is the difference between an ERP executive and an ERP consultant?

An ERP executive supports users and data within the system as it is configured, handling daily tasks and simple fixes. An ERP consultant designs and changes the configuration itself, mapping business processes into the system. The executive focuses on operations and data, while the consultant focuses on setup and improvement.

What skills does an ERP executive need?

An ERP executive needs hands on knowledge of an ERP such as SAP, Oracle or Tally, strong Excel, and an eye for accurate data. Understanding the business processes behind the screens matters, since most issues are really process questions. Good coordination and clear communication help, because the role connects users and consultants.