| Detail | For this role |
|---|---|
| Department | Information Technology |
| Level | Manager |
| Reports to | IT Head |
| Direct reports | ERP Executive, SAP FICO Consultant, SAP MM Consultant, SAP ABAP Consultant |
| Experience | 10 to 14 years with ERP, including one full implementation and 3 or more years leading an ERP team |
ERP Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: ERP Manager
Department: Information Technology
Reports to: IT Head
Location: [City], [office, branch or site]
About the role
An ERP Manager owns the company's ERP system, such as SAP, Oracle, Microsoft Dynamics or a Tally-based setup, and makes sure it supports finance, purchase, inventory, production and sales the way the business actually runs. They manage the ERP team and implementation partner, control change requests and user access, and keep the system dependable through month-end and year-end closing. The role reports to the IT Head in manufacturing, distribution, retail and services companies. A good ERP Manager keeps finance's trust and fixes process gaps instead of adding workarounds.
Key responsibilities
- Collect change requests from finance, purchase, stores, production and sales, and prioritize them with process owners each month.
- Analyse each request for process fit and impact, and decide whether to configure, customize or change the business process instead.
- Manage the implementation partner or AMC vendor, agreeing effort, timelines and acceptance for every enhancement.
- Run user acceptance testing with key users and allow transports or releases to production only after sign-off.
- Control user creation, role design and access removal, and run a quarterly access review with department heads.
- Support month-end and year-end closing so finance can close books, run depreciation and produce GST and statutory reports on time.
- Plan ERP rollouts for new plants, branches or group companies, covering master data, opening balances, training and cutover.
- Keep item, vendor, customer and chart of accounts masters clean through ownership rules and periodic clean-up.
- Plan version upgrades, patches and support packs, and test them before they reach production.
- Train new users and key users, and maintain process documents and user manuals for each module.
Requirements
- B.E., B.Tech, MCA, or B.Com with an IT background
- SAP or Oracle functional certification is an advantage
- An MBA in operations or systems is an advantage
- 10 to 14 years with ERP, including one full implementation and 3 or more years leading an ERP team
KRAs and KPIs for a ERP Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| System availability | ERP available for at least 99.5 percent of business hours, with no downtime on closing days |
| Change delivery | Approved change requests delivered within the agreed timeline, with no production defects after release |
| Closing support | Month-end closing finished on the planned day with no delays caused by the ERP |
| Access control | Quarterly access review completed and leaver IDs disabled within 1 working day of exit |
| Master data quality | Duplicate or incomplete item, vendor and customer masters below the agreed limit at each quarterly check |
| User satisfaction | Key user satisfaction of 4 or more out of 5 in the half-yearly survey |
Skills and tools
Tools used day to day: SAP S/4HANA or ECC, Oracle E-Business Suite or Dynamics 365, Tally Prime with TDL add-ons, SAP Solution Manager or a ticketing tool, Excel and Power BI, Jira.
Reporting line and career path
Next roles: IT Head, Chief Information Officer
Interview questions for a ERP Manager
- Finance wants a custom report that duplicates a standard one. How do you decide?
- Walk me through a new plant rollout you led, from master data to go-live.
- Stock value in the ERP does not match the physical count at year end. Where do you start?
- How do you design roles so a purchase officer cannot both create and approve the same PO?
- An urgent change must go live on closing day. What controls do you insist on?
- Tell me about a customization you removed. Why, and how?
Managing a ERP Manager in ZeniaHR
Hire and manage your information technology team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does an ERP manager do?
An ERP manager owns a company's ERP system and makes sure it supports finance, purchase, inventory, production and sales correctly. They prioritize change requests, manage the ERP team and vendor, control user access, support month-end and year-end closing, lead rollouts to new locations and keep master data clean.
What is the difference between an ERP manager and an ERP executive?
An ERP executive handles daily ERP work: user support, master data entry, report runs and first-level fixes. An ERP manager decides which changes are made, manages vendors and consultants, controls access and upgrades, and answers to the IT head and finance for how well the ERP supports the business.
Which ERP skills are in demand in India?
SAP S/4HANA experience is widely asked for in large manufacturing and services companies, and Oracle and Microsoft Dynamics 365 are common in others. Many small and mid-sized Indian businesses run Tally Prime with custom TDL add-ons. Employers value ERP managers who understand business processes and GST as well as the software.