| Detail | For this role |
|---|---|
| Department | Sales and Business Development |
| Level | Entry level |
| Reports to | Inside Sales Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in inside sales or telecalling |
Inside Sales Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Inside Sales Executive
Department: Sales and Business Development
Reports to: Inside Sales Manager
Location: [City], [office, branch or site]
About the role
An Inside Sales Executive sells from the office over phone, email and online, without traveling to customers. They reach leads, understand needs, present the offering, and close or set up deals remotely. A good inside sales executive works a high volume of leads efficiently, converts conversations into sales and keeps the pipeline moving. The role reports to an inside sales or sales manager and suits products and services that can be sold and demonstrated remotely.
Key responsibilities
- Contact inbound and outbound leads by phone, email and online channels.
- Understand the lead's need and qualify whether the offering fits.
- Present products or services and run remote demos where relevant.
- Prepare and share quotations and follow up to move deals forward.
- Close smaller deals remotely or set up larger ones for field or senior teams.
- Handle objections and answer questions over call and email.
- Work a high volume of leads efficiently through the day.
- Maintain accurate lead and pipeline data in the CRM.
- Meet daily call, follow up and conversion targets consistently.
- Report activity, pipeline and conversions to the reporting manager.
Requirements
- Graduate in business, commerce or any discipline
- Good spoken and written communication
- Comfort selling over phone and email
- Fresher or up to 3 years in inside sales or telecalling
KRAs and KPIs for a Inside Sales Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Sales target | Inside sales meet the assigned monthly target |
| Activity | Daily calls and follow ups meet the agreed standard |
| Conversion | Lead to sale conversion kept above the agreed level |
| Lead response | New leads contacted within the agreed response time |
| Pipeline | Qualified pipeline maintained at the agreed level |
| CRM hygiene | Lead and pipeline data kept accurate in the CRM |
Skills and tools
Tools used day to day: CRM platform, Calling and dialer tools, Email tools, Video conferencing, MS Excel.
Reporting line and career path
Next roles: Senior Inside Sales Executive, Inside Sales Manager, Business Development Executive
Interview questions for a Inside Sales Executive
- How do you keep a caller engaged in the first minute?
- How do you qualify a lead over the phone?
- How do you run a remote demo that holds attention?
- How do you follow up without annoying a prospect?
- How do you handle a high volume of leads in a day?
- Tell me about a deal you closed without meeting the customer.
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What does an inside sales executive do?
An inside sales executive sells from the office over phone, email and online, without traveling to customers. They contact leads, qualify needs, present the offering, run remote demos, and close smaller deals or set up larger ones for field teams. They work a high volume of leads, handle objections remotely and keep the pipeline moving toward target.
What is the difference between inside sales and telesales?
Telesales usually means calling to sell a specific product, often in high volume and scripted. Inside sales is broader: it uses phone, email and online demos to sell more considered products, qualify leads and manage a pipeline. Inside sales tends to involve more consultative selling and CRM work, while telesales focuses on the call.
Is inside sales a good career?
Yes. Inside sales is growing as more products are sold remotely, and it builds strong selling, qualification and CRM skills without the travel of field sales. It suits people who communicate well over phone and email. Good inside sales executives move into senior inside sales, business development or field sales and management roles over time.