| Detail | For this role |
|---|---|
| Department | Insurance |
| Level | Mid level |
| Reports to | Operations Manager |
| Direct reports | None |
| Experience | 1 to 4 years in insurance operations or back office |
Insurance Operations Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Insurance Operations Executive
Department: Insurance
Reports to: Operations Manager
Location: [City], [office, branch or site]
About the role
An Insurance Operations Executive runs the back office that issues and maintains policies: new business processing, issuance, endorsements and data entry. The role reports to the Operations Manager. A good insurance operations executive issues policies accurately and fast, processes endorsements and changes without errors, keeps data clean so downstream teams and customers are not troubled, meets turnaround standards, and keeps the paperwork and records that the whole policy lifecycle depends on in good order.
Key responsibilities
- Process new business proposals and issue policies accurately and on time.
- Check proposal documents, payments and underwriting sign off before issuance.
- Process endorsements, corrections and policy changes accurately without introducing new errors.
- Enter policy and customer data cleanly into the core system.
- Coordinate with underwriting, sales and payments to clear pending cases.
- Resolve issuance and data queries from sales and customers.
- Maintain policy records and documents in order for audit.
- Meet the issuance and endorsement turnaround standards set for the operations team.
- Support renewals and payment reconciliations from the operations side of the business.
- Escalate exceptions and system issues to the operations manager.
Requirements
- Graduate in commerce or any stream
- Good computer and data entry skills
- Knowledge of insurance operations is an advantage
- 1 to 4 years in insurance operations or back office
KRAs and KPIs for a Insurance Operations Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Issuance turnaround | Policies issued within the agreed turnaround above the level set |
| Data accuracy | Data entry errors on policies kept below the agreed level |
| Endorsement turnaround | Endorsements processed within the agreed time above target |
| Query resolution | Operations queries resolved within the agreed turnaround |
| Pending control | Pending issuance cases kept below the agreed age |
| Audit readiness | Policy records kept audit ready with no gaps |
Skills and tools
Tools used day to day: Policy administration system, MS Excel, Document management tools, Scanner, Payment reconciliation tools.
Reporting line and career path
Next roles: Operations Manager, Policy Servicing Executive, Team Leader Operations
Interview questions for a Insurance Operations Executive
- How do you keep policy issuance accurate under a heavy queue?
- What do you check before issuing a policy?
- How do you process an endorsement without introducing errors?
- How do you clear a pending case stuck between sales and underwriting?
- How do you keep policy data clean in the core system?
- How do you prioritise when issuance and endorsements pile up together?
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What does an Insurance Operations Executive do?
An Insurance Operations Executive runs the back office that issues and maintains policies. They process new business, issue policies, handle endorsements and corrections, and enter policy data cleanly. They coordinate with underwriting, sales and payments, resolve queries, and keep records in order so the policy lifecycle runs smoothly.
What is an endorsement in insurance?
An endorsement is a formal change to an existing policy, such as correcting a name, adding cover, changing a nominee or updating a vehicle detail. An insurance operations executive processes endorsements accurately so the policy record stays correct and the change is reflected for the customer and downstream teams.
What skills does an Insurance Operations Executive need?
The role needs accurate policy issuance and endorsement processing, clean data entry and command of the policy administration system. Add document checking, coordination across teams and query handling, plus the attention to detail and time management to meet turnaround under a heavy queue near month end.