| Detail | For this role |
|---|---|
| Department | Information Technology |
| Level | Entry level |
| Reports to | IT Manager |
| Direct reports | None |
| Experience | Fresher or up to 2 years in an IT support or IT executive role |
IT Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: IT Executive
Department: Information Technology
Reports to: IT Manager
Location: [City], [office, branch or site]
About the role
An IT Executive handles the general IT needs of an office, from user support and device management to coordinating vendors and keeping basic systems running. At the entry level they resolve everyday IT issues, manage accounts and assets, and support meetings and events. A good IT executive keeps the office running smoothly, responds quickly to requests and keeps IT records tidy. The role sits in a small or mid size company's IT or admin team and reports to an IT manager or administration head.
Key responsibilities
- Resolve everyday IT issues with computers, email, printers, internet and office applications.
- Manage user accounts, email setup and access with the correct approvals.
- Maintain the IT asset register and issue and recover devices for joiners and leavers.
- Coordinate with vendors for hardware, software, internet and repairs.
- Set up and support audio visual equipment for meetings and events.
- Keep antivirus, backups and software licences current under guidance.
- Support new joiner IT setup so people can start work on day one.
- Log issues and requests in a tracker and follow them to closure.
- Enforce IT policies on safe use, passwords and data handling.
- Escalate network, server or security issues to the right specialist.
Requirements
- Graduate or diploma in computer science, IT or a related field
- Knowledge of Windows, office software and basic networking
- A hardware and networking course is an advantage
- Fresher or up to 2 years in an IT support or IT executive role
KRAs and KPIs for a IT Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Request resolution | IT requests resolved within the agreed turnaround time |
| Joiner readiness | New joiner IT setup ready on or before the joining date |
| Asset control | IT assets tracked accurately with devices recovered from leavers |
| Vendor coordination | Vendor tasks and repairs closed within the promised time |
| Licence and backup | Licences renewed and backups verified on schedule |
| Uptime support | Office IT services kept available on all working days |
Skills and tools
Tools used day to day: Windows, Microsoft 365 or Google Workspace, Antivirus console, Ticketing system, Asset register.
Reporting line and career path
Next roles: Senior IT Executive, System Administrator, IT Manager
Interview questions for a IT Executive
- How do you set up IT for a new joiner so they can work on day one?
- A meeting room projector will not connect. How do you fix it quickly?
- How do you keep track of company laptops and who has them?
- How do you handle a vendor who is slow to fix a fault?
- What steps do you take when an employee leaves the company?
- How do you enforce password and data policies with staff?
Managing a IT Executive in ZeniaHR
Hire and manage your information technology team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does an IT executive do?
An IT executive handles the general IT needs of an office: user support, account and device management, vendor coordination and keeping basic systems running. They set up IT for new joiners, maintain the asset register, support meetings and enforce IT policies. In smaller companies they are the main IT contact for staff and escalate deeper issues to specialists.
What is the difference between an IT executive and a system administrator?
An IT executive covers broad, day to day office IT: users, devices, vendors and basic support. A system administrator goes deeper into servers, networks, security and infrastructure. The IT executive role is often a starting point, and many move into system administration or IT management as they gain technical depth and experience.
What qualifications does an IT executive need?
Most IT executives hold a graduate degree or diploma in computer science or IT, plus knowledge of Windows, office software and basic networking. A hardware and networking course helps for entry roles. Employers value practical troubleshooting and good communication, since the role means working with non technical staff and outside vendors every day.