| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Entry level |
| Reports to | Front Office Manager |
| Direct reports | None |
| Experience | 1 to 4 years in front office |
Night Auditor job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Night Auditor
Department: Hospitality
Reports to: Front Office Manager
Location: [City], [office, branch or site]
About the role
A Night Auditor runs the front desk at night and closes the day's accounts. They handle late arrivals and check outs, reconcile the day's revenue and post room charges before the next day begins. The role reports to the Front Office Manager or Duty Manager. A good Night Auditor keeps the quiet night desk running, catches revenue and posting errors before they carry forward, and hands over a clean, balanced set of figures and a smooth desk to the morning team.
Key responsibilities
- Run the front desk through the night, handling late check ins and check outs.
- Post room charges, taxes and services and run the night audit routine.
- Reconcile the day's revenue across rooms, food and beverage and other outlets.
- Check and correct posting errors before they carry into the next day.
- Prepare the daily revenue and occupancy reports for management.
- Handle guest requests, safety and security matters during the night.
- Balance cash, card and other settlements at the end of the day.
- Coordinate with night security and other night staff during the shift.
- Hand over a clean desk and figures to the morning shift.
- Follow safety and emergency procedures during the night shift alone.
Requirements
- Degree or diploma in hotel management
- Front office and basic accounting knowledge
- Comfort with night shifts
- 1 to 4 years in front office
KRAs and KPIs for a Night Auditor
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Audit accuracy | Night audit completed with revenue reconciled and no error carried forward |
| Report timeliness | Daily revenue and occupancy reports ready before the morning shift |
| Guest service | Night guest requests handled to satisfaction within the shift |
| Settlement balance | Cash, card and settlements balanced at the end of every night |
| Handover | Clean, balanced handover to the morning team every day |
Skills and tools
Tools used day to day: Property management system, POS systems, MS Excel, Key card system, Reporting tools.
Reporting line and career path
Next roles: Front Office Supervisor, Duty Manager, Income Auditor
Interview questions for a Night Auditor
- Walk me through the night audit routine.
- How do you reconcile the day's revenue across outlets?
- How do you handle a late check in dispute at night?
- How do you catch a posting error before it carries forward?
- How do you handle a security matter alone at night?
- How do you hand over cleanly to the morning shift?
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What does a Night Auditor do?
A Night Auditor runs the front desk at night and closes the day's accounts. They handle late arrivals and check outs, post room charges, reconcile the day's revenue, correct posting errors and prepare daily reports. They balance settlements and hand over cleanly to the morning team, reporting to the Front Office Manager.
Why does a hotel need a Night Auditor?
A hotel runs and bills around the clock, so the day's transactions must be checked and closed before the next day starts. The Night Auditor reconciles revenue, catches errors and produces the daily figures management relies on, while also manning the front desk through the night.
What qualifications does a Night Auditor need?
Most Night Auditor roles ask for a degree or diploma in hotel management with front office and basic accounting knowledge and comfort with night shifts. One to four years in front office is usual. Numeracy, attention to detail and calm handling of the night desk matter most.