| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Mid level |
| Reports to | Executive Housekeeper |
| Direct reports | Room Attendant, Laundry Attendant |
| Experience | 3 to 6 years in housekeeping |
Housekeeping Supervisor job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Housekeeping Supervisor
Department: Hospitality
Reports to: Executive Housekeeper
Location: [City], [office, branch or site]
About the role
A Housekeeping Supervisor checks that rooms and public areas are cleaned to standard. They assign attendants, inspect rooms, manage supplies for their area and keep rooms ready for guests. The role reports to the Executive Housekeeper. A good Housekeeping Supervisor inspects with a sharp eye, keeps attendants on pace without cutting corners, coordinates with the front desk on room status and makes sure every room that shows as ready is truly guest ready.
Key responsibilities
- Assign rooms and areas to attendants and set the cleaning schedule for the shift.
- Inspect cleaned rooms and public areas against the cleanliness checklist.
- Release rooms as ready and update room status for the front desk.
- Manage guest supplies, linen and cleaning material for the assigned area.
- Handle deep cleaning, turndown and special requests during the shift.
- Coach room attendants on cleaning standards, pace and grooming daily.
- Report and follow up maintenance issues found in rooms.
- Manage lost and found items reported by attendants in the area.
- Control linen movement in the area and reduce loss and damage.
- Support the executive housekeeper on standards, cover and staffing needs.
Requirements
- Diploma in hotel management or equivalent
- Hands on housekeeping experience
- Eye for cleanliness and detail
- 3 to 6 years in housekeeping
KRAs and KPIs for a Housekeeping Supervisor
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Room readiness | Rooms inspected and released ready within the agreed time |
| Cleanliness scores | Inspection scores for the area held above the standard |
| Supply control | Linen and supply use in the area kept within the norm |
| Maintenance follow up | Room faults reported and tracked to repair within the agreed time |
| Guest feedback | Cleanliness complaints in the area kept below the agreed limit |
Skills and tools
Tools used day to day: Property management system, Housekeeping app, Inspection checklists, Inventory register, Radio or phone.
Reporting line and career path
Next roles: Executive Housekeeper, Floor Manager, Rooms Division Supervisor
Interview questions for a Housekeeping Supervisor
- What do you check when you inspect a cleaned room?
- How do you keep attendants on pace during a full house?
- How do you coordinate room status with the front desk?
- How do you handle a room that fails inspection?
- How do you control linen and supply use in your area?
- How do you follow up a maintenance fault in a room?
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What does a Housekeeping Supervisor do?
A Housekeeping Supervisor checks that rooms and public areas are cleaned to standard. They assign attendants, inspect rooms against a checklist, release rooms as ready, manage supplies and coordinate room status with the front desk. They coach attendants and follow up maintenance, reporting to the Executive Housekeeper.
Why does a Housekeeping Supervisor inspect every room?
Inspection makes sure each room truly meets the cleanliness and setup standard before a guest arrives. A room that looks done may still have missed details. By checking against a checklist, the supervisor catches issues, keeps standards consistent and protects the hotel from cleanliness complaints and poor reviews.
What qualifications does a Housekeeping Supervisor need?
Most Housekeeping Supervisor roles ask for a diploma in hotel management or equivalent with housekeeping experience and three or more years. A sharp eye for cleanliness and detail, the ability to keep attendants on pace and good coordination with the front desk matter most.