Branches and sales floors
Branch consultants and ticketing staff work fixed shifts, often 10 am to 7 pm, with staggered weekly offs because branches open on weekends. A biometric device, or web punches from the branch network, works well. Set a short grace period, since the first calls and walk-ins arrive at opening time, and use the live board to see who is in before the shutters go up.
Airport desks
Airport representatives often cannot use the office network, and airport rules may limit what can be installed at a counter. A kiosk tablet at the company's airport desk, tied to a check-in spot around the terminal, or a mobile punch that records location both work. Duties that cross midnight, such as a 10 pm to 6 am shift covering night arrivals, belong on a shift carrying the night shift flag, so the duty is filed to the day it started.
Tour managers on the road
A tour manager on a 12-day Kerala tour works every day of it, from the 7 am breakfast briefing to the last room check. Record the tour as on duty, day by day, with the tour code, approved by the operations head and then HR. Where there is signal, a mobile punch with location adds a record of where the group was. After the tour, days worked on scheduled weekly offs become comp-off or tour allowance under the company's policy, which is why the tour record has to be accurate.
Implant desks and month close
Implant staff sit in a client's office and keep the client's hours. Add a check-in spot for each client site and limit their mobile punches to it, so attendance is recorded where they actually work. At month end, operations confirms all tour on duty records, branch managers clear corrections, and HR closes the month; once closed, it feeds payroll and can be reopened only with a reason.
- Branches: biometric or office network punches
- Airport desks: kiosk or mobile punch at a check-in spot
- Implant desks: mobile punch limited to the client's office
- Tour managers: on duty with the tour code, plus mobile punches where possible
How to set it up in ZeniaHR
- Create branches, airport desks and implant client offices as locations, each with its own check-in spot.
- Allow web punches from branch office networks, connect branch biometric devices over ADMS, and set up kiosk tablets at airport desks.
- Turn on the mobile location rule and phone binding for tour managers, airport staff and implant desk executives.
- Allow on duty requests for tour days, with the tour code in the reason, approved by the operations head and HR.
- Give late airport shifts the night shift flag so duties crossing midnight are filed to their start day.
- At month end, confirm tour on duty records and pending corrections, then run month close for payroll.
Read more about attendance in ZeniaHR.
Roles this applies to
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How is attendance recorded for tour managers?
As on duty for each tour day, with the tour code, approved by the operations head and HR. Where there is mobile signal, the tour manager can also punch from the app with location. After the tour, days worked on scheduled weekly offs are converted to comp-off or allowance under the policy.
How do airport representatives mark attendance?
Through a kiosk tablet at the airport desk tied to a check-in spot, or a mobile punch that records location. Shifts that cross midnight should carry the night shift flag, so the duty stays on the day it began and is not split across two dates.
How should implant desk staff mark attendance?
Limit their mobile punches to a check-in spot at the client's office, and put them on a shift that matches the client's hours. Their holiday list should follow the client's calendar where the contract says so, so their attendance matches the days the desk is open.
Do travel consultants at branches need strict late rules?
A short grace period suits branches, because calls and walk-ins begin at opening time. Pair it with a few free late marks a month and a deduction only after repeated late marks, and let staff read the rules in plain language in their attendance page.