| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Entry level |
| Reports to | Housekeeping Supervisor |
| Direct reports | None |
| Experience | Fresher or up to 2 years |
Room Attendant job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Room Attendant
Department: Hospitality
Reports to: Housekeeping Supervisor
Location: [City], [office, branch or site]
About the role
A Room Attendant cleans and prepares guest rooms to the hotel's standard. They make beds, clean bathrooms, replenish supplies and set rooms up for arrivals. The role reports to the Housekeeping Supervisor. A good Room Attendant cleans thoroughly and quickly, notices the small touches that guests appreciate, reports maintenance issues and keeps each room spotless and welcoming, so guests walk into a room that feels fresh, comfortable and cared for.
Key responsibilities
- Clean and prepare guest rooms and bathrooms to the hotel's standard.
- Make beds, change linen and replace towels and guest supplies.
- Dust, vacuum, mop and sanitise rooms and bathroom surfaces.
- Set up rooms for arrivals and refresh occupied rooms daily.
- Restock amenities, minibar and stationery as per the standard.
- Report maintenance faults and damage found in rooms to the supervisor.
- Handle guest requests for extra supplies during the shift.
- Follow the room cleaning checklist and meet the pace target.
- Hand over lost and found items to the supervisor.
- Keep the trolley, pantry and equipment clean and stocked.
Requirements
- 10th or 12th pass
- Housekeeping training or exposure
- Willingness to do shift work
- Fresher or up to 2 years
KRAs and KPIs for a Room Attendant
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Cleaning quality | Room inspection scores held above the standard consistently |
| Room pace | Assigned rooms cleaned within the time standard each shift |
| Room readiness | Rooms ready for arrival within the agreed time with no delay |
| Maintenance reporting | Room faults reported the same day they are found |
| Guest feedback | Cleanliness complaints on assigned rooms kept near zero |
Skills and tools
Tools used day to day: Housekeeping trolley, Cleaning chemicals and equipment, Vacuum cleaner, Housekeeping app, Linen supplies.
Reporting line and career path
Next roles: Housekeeping Supervisor, Laundry Supervisor, Floor Supervisor
Interview questions for a Room Attendant
- How do you clean a room to the hotel standard?
- How do you keep pace without missing details?
- How do you handle a guest request while cleaning?
- What do you do when you find damage in a room?
- How do you handle a valuable item left in a room?
- How do you keep your trolley and supplies organised?
Managing a Room Attendant in ZeniaHR
Hire and manage your hospitality team in one place
Post the role, onboard the new hire, and track attendance, leave and KRAs in ZeniaHR. Free for your first 50 employees.
Book a free demoSee pricingFrequently asked questions
What does a Room Attendant do?
A Room Attendant cleans and prepares guest rooms to the hotel's standard. They make beds, clean bathrooms, replenish supplies, set rooms up for arrivals and refresh occupied rooms. They report maintenance faults and handle guest requests, reporting to the Housekeeping Supervisor and keeping each room fresh and welcoming.
How many rooms does a Room Attendant clean in a shift?
It varies by hotel and room type, but attendants clean a set number of rooms per shift to a pace standard, balancing speed with thoroughness. Supervisors set the target so rooms are ready for arrivals on time without cutting corners on cleanliness.
What qualifications does a Room Attendant need?
Most Room Attendant roles ask for a 10th or 12th pass with housekeeping training or exposure and willingness to do shift work. Freshers are welcome. Thorough cleaning, attention to detail, stamina and reliability matter most at this entry level.