| Detail | For this role |
|---|---|
| Department | Finance and Accounts |
| Level | Entry level |
| Reports to | Accounts Officer |
| Direct reports | None |
| Experience | Fresher or up to 2 years |
Cashier job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Cashier
Department: Finance and Accounts
Reports to: Accounts Officer
Location: [City], [office, branch or site]
About the role
A Cashier handles cash and card collections and payments at a counter or office. They receive money, give receipts, make approved cash payments and balance the cash at the end of the day. The role reports to the Accounts Officer or Accounts Manager and is common in retail, hospitals, clinics and offices. A good Cashier is honest and careful, never lets the cash go out of balance and keeps clean records of every rupee received and paid.
Key responsibilities
- Receive cash, card and digital payments from customers and issue proper receipts.
- Make approved cash payments and refunds and record them with vouchers.
- Count and balance the cash drawer against the system at the end of each shift.
- Deposit collected cash to the bank and record the deposit slips.
- Reconcile card and digital collections with the bank and the system.
- Maintain the cash book and keep receipts and vouchers filed in order.
- Report any shortage, excess or suspicious transaction to the supervisor immediately.
- Handle the float and keep enough change for the counter.
- Follow cash handling and security rules at all times.
- Support billing and the front desk during busy counter hours.
Requirements
- 12th pass or B.Com
- Basic computer and billing knowledge
- Comfort handling cash
- Fresher or up to 2 years
KRAs and KPIs for a Cashier
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Cash accuracy | Daily cash tallies to the system with no unexplained shortage or excess |
| Deposit discipline | Collected cash deposited to the bank within the agreed time |
| Reconciliation | Card and digital collections reconciled every day with no gap carried |
| Record keeping | Receipts and vouchers filed in order and traceable when needed |
| Integrity | No cash handling or security rule breach during the year |
Skills and tools
Tools used day to day: POS billing system, Cash counting machine, Card and UPI terminals, MS Excel, Bank deposit slips.
Reporting line and career path
Next roles: Petty Cash Executive, Accounts Officer, Senior Cashier
Interview questions for a Cashier
- How do you balance your cash drawer at the end of the day?
- What do you do if the cash is short by a small amount?
- How do you reconcile card and UPI collections?
- How do you handle a rush at the counter without errors?
- How do you keep the cash and float secure?
- How do you handle a customer disputing their change?
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What does a Cashier do?
A Cashier handles cash and card collections and payments at a counter or office. They receive money, issue receipts, make approved payments, deposit cash to the bank and balance the drawer at the end of the shift. Reporting to the Accounts Officer, the role is common in retail, hospitals and offices.
What happens if a cashier's cash does not tally?
If the cash does not tally, the cashier rechecks the receipts, vouchers and system entries to find the error. A small unexplained shortage or excess is reported to the supervisor and recorded per company policy. Repeated or large gaps are investigated, since accurate cash handling is the core of the role.
What qualifications does a Cashier need?
Most Cashier roles ask for a 12th pass or B.Com with basic computer and billing knowledge and comfort handling cash. Freshers are welcome. Honesty, accuracy and calm under a busy counter matter most, along with the discipline to balance and deposit cash correctly every day.