| Detail | For this role |
|---|---|
| Department | Logistics and Warehousing |
| Level | Entry level |
| Reports to | Last Mile Delivery Manager |
| Direct reports | None |
| Experience | Fresher or up to 2 years in delivery or field work |
Delivery Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Delivery Executive
Department: Logistics and Warehousing
Reports to: Last Mile Delivery Manager
Location: [City], [office, branch or site]
About the role
A Delivery Executive is the rider who brings parcels, food or goods to a customer's door, usually on a two-wheeler and guided by a delivery app. They collect orders from the hub or store, follow the app route, deliver within the promised time, and handle cash on delivery. They are the face of the company at the doorstep. A good Delivery Executive achieves a high first-attempt success rate, delivers quickly and politely, keeps cash accounts clean, and rides safely through city traffic.
Key responsibilities
- Collect assigned orders from the hub or store and check them against the app before leaving.
- Follow the app route and deliver each order within its promised time window.
- Confirm the customer, hand over the order, and complete delivery on the app.
- Collect and account for cash on delivery and deposit it as per the process.
- Attempt delivery properly and record a genuine reason for any failed attempt.
- Handle customers politely and manage complaints about delay or damage calmly.
- Ride safely, wear a helmet, and follow traffic rules through the beat.
- Keep the vehicle, delivery bag and phone in working order for the shift.
Requirements
- Valid two-wheeler driving licence
- Minimum class 8 pass with smartphone comfort
- Knowledge of the local delivery area
- Fresher or up to 2 years in delivery or field work
KRAs and KPIs for a Delivery Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| First-attempt success | First-attempt delivery success above 90 percent each week |
| Delivery time | Orders delivered within the promised window above 95 percent |
| Cash handling | Cash on delivery deposited daily with zero shortfall |
| Genuine attempts | False or fake delivery attempts kept at zero |
| Ride safety | No traffic violations or at-fault incidents in the period |
Skills and tools
Tools used day to day: Two-wheeler, Delivery app, Smartphone, Insulated delivery bag, Helmet.
Reporting line and career path
Next roles: Senior Delivery Executive, Team Leader Delivery, Delivery Supervisor
Interview questions for a Delivery Executive
- How do you plan your drops to deliver the most orders in your shift?
- A customer is not answering the phone at delivery. What do you do?
- How do you keep your cash on delivery accounts correct at day end?
- How do you handle a customer who is angry about a late order?
- How do you stay safe riding through heavy traffic all day?
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What does a Delivery Executive do?
A Delivery Executive brings parcels, food or goods to customers' doors, usually on a two-wheeler using a delivery app. They collect orders from the hub or store, follow the app route, deliver within the promised time, and handle cash on delivery. They aim for a high first-attempt success rate and ride safely through traffic.
What do you need to become a Delivery Executive?
You need a valid two-wheeler licence, a smartphone you can use comfortably, and knowledge of the local delivery area. Most employers expect a minimum class 8 pass. The job suits people who can navigate the city, handle customers and cash honestly, and manage time well to complete many drops in a shift.
Is a Delivery Executive the same as a delivery boy?
Delivery executive is the proper job title for what is often called a delivery boy. The role delivers parcels, food or goods to customers, manages cash on delivery, and represents the company at the doorstep. Using the correct title matters because it is a real job with targets, safety rules and a career path.