| Detail | For this role |
|---|---|
| Department | E-commerce |
| Level | Entry level |
| Reports to | E-commerce Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in e-commerce |
E-commerce Executive job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: E-commerce Executive
Department: E-commerce
Reports to: E-commerce Manager
Location: [City], [office, branch or site]
About the role
An E-commerce Executive handles the daily tasks that keep an online store running: listings, orders, pricing updates, promotions and customer queries. They update the catalog, process and track orders, load offers, and resolve routine issues. The role reports to the E-commerce Manager. A good e-commerce executive keeps listings, orders and offers accurate and on time, resolves customer and operational issues quickly, supports the store through sale events, and learns the business well enough to take on more responsibility.
Key responsibilities
- Update listings, prices and stock on the online store accurately.
- Process, track and follow up orders through to dispatch and delivery.
- Load and check promotions and offers before they go live.
- Resolve routine customer queries about products, orders and delivery.
- Coordinate with operations and logistics on order and return issues.
- Monitor listings for errors, out of stock and pricing issues.
- Support sale event preparation and execution on the store.
- Prepare simple sales and order reports for the manager.
- Follow up with vendors and teams to resolve store issues.
- Maintain accurate records of orders, customer issues and daily tasks.
Requirements
- Graduate in any stream
- Good computer and Excel skills
- Interest in e-commerce
- Fresher or up to 3 years in e-commerce
KRAs and KPIs for a E-commerce Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Listing accuracy | Listings, prices and stock kept accurate with errors below target |
| Order processing | Orders processed and dispatched within the promised time above target |
| Promotion accuracy | Promotions loaded correctly and live on time for every offer |
| Query resolution | Customer queries resolved within the agreed turnaround |
| Issue follow-up | Store and order issues followed up to closure within target |
| Records | Order and task records kept accurate and current |
Skills and tools
Tools used day to day: E-commerce platform admin, Order management system, MS Excel, Promotion tools, Email and ticketing.
Reporting line and career path
Next roles: Senior E-commerce Executive, E-commerce Manager, Online Merchandising Executive
Interview questions for a E-commerce Executive
- How do you keep listings and stock accurate on the store?
- How do you process and track orders through to delivery?
- How do you make sure a promotion is loaded correctly before it goes live?
- How do you handle a customer complaint about a late order?
- How do you support the store during a sale event?
- Tell me about an issue you resolved that kept the store running.
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What does an e-commerce executive do?
An e-commerce executive handles the daily tasks that keep an online store running: listings, orders, pricing updates, promotions and customer queries. They update the catalog, process and track orders, load offers, and resolve routine issues. They keep listings, orders and offers accurate and on time and support the store through sale events.
What qualifications do you need to be an e-commerce executive?
Most e-commerce executives are graduates with good computer and Excel skills and an interest in e-commerce. Employers look for accuracy in listing and order work, the ability to load promotions correctly, handle customer queries, and coordinate with operations. It is a common entry role that leads to merchandising, category or e-commerce management.
What is the difference between an e-commerce executive and manager?
An e-commerce executive carries out the daily tasks of running the store, such as listings, orders and promotions. An e-commerce manager owns the store's performance, sets pricing and promotion strategy, coordinates teams, and is accountable for sales and conversion. The executive executes, while the manager plans and leads the online store.