| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Manager |
| Reports to | Rooms Division Manager |
| Direct reports | Housekeeping Supervisor, Room Attendant, Laundry Attendant |
| Experience | 8 to 12 years in housekeeping |
Executive Housekeeper job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Executive Housekeeper
Department: Hospitality
Reports to: Rooms Division Manager
Location: [City], [office, branch or site]
About the role
An Executive Housekeeper leads housekeeping across a hotel, keeping rooms and public areas clean, ready and up to standard. They manage room attendants, supervisors and laundry, control linen and supplies and drive cleanliness scores. The role reports to the Rooms Division Manager or Hotel General Manager. A good Executive Housekeeper keeps every room guest ready on time, holds hygiene and grooming standards firm, and manages a large team and its supplies without waste or delay.
Key responsibilities
- Lead housekeeping so rooms and public areas meet cleanliness and readiness standards.
- Plan and assign room cleaning and ensure rooms are ready for arrivals on time.
- Manage supervisors, room attendants and laundry staff across all shifts.
- Control linen, guest supplies and cleaning material and reduce waste.
- Set and audit cleaning, hygiene and grooming standards across the team.
- Coordinate with front office on room status, VIPs and special requests.
- Handle deep cleaning, pest control and maintenance follow up.
- Manage the housekeeping budget, supplies and vendor contracts each year.
- Handle guest complaints on cleanliness and lost and found.
- Train, roster and develop the housekeeping team across all shifts.
Requirements
- Degree or diploma in hotel management
- Strong housekeeping experience
- Team leadership in housekeeping
- 8 to 12 years in housekeeping
KRAs and KPIs for a Executive Housekeeper
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Room readiness | Rooms ready for arrival within the agreed time with no delay to front office |
| Cleanliness scores | Room and public area inspection scores held above the standard |
| Guest feedback | Cleanliness related guest scores held above the agreed level |
| Supply cost | Linen and supply cost per room held within budget |
| Linen control | Linen loss and damage held within the agreed limit |
Skills and tools
Tools used day to day: Property management system, Housekeeping app, MS Excel, Inventory system, Inspection checklists.
Reporting line and career path
Next roles: Rooms Division Manager, Resident Manager, Hotel General Manager
Interview questions for a Executive Housekeeper
- How do you keep rooms ready on time during a full house?
- How do you audit and hold cleanliness standards across a large team?
- How do you control linen and supply cost?
- How do you coordinate room status with the front office?
- How do you handle a guest complaint about a dirty room?
- How do you roster and train a big housekeeping team?
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What does an Executive Housekeeper do?
An Executive Housekeeper leads housekeeping across a hotel, keeping rooms and public areas clean, ready and up to standard. They manage attendants, supervisors and laundry, control linen and supplies, audit cleanliness and coordinate with front office. They handle cleanliness complaints and lost and found, reporting to the Rooms Division Manager or GM.
What is the difference between an Executive Housekeeper and a Housekeeping Supervisor?
A Housekeeping Supervisor checks the work of attendants on a floor or shift. An Executive Housekeeper leads the whole housekeeping department: standards, budget, linen, staffing and coordination with other departments. The supervisor ensures rooms are cleaned well; the executive runs the entire operation.
What qualifications does an Executive Housekeeper need?
Most Executive Housekeeper roles ask for a degree or diploma in hotel management with strong housekeeping experience and eight or more years, including team leadership. Command of cleanliness standards, linen and supply control and the ability to roster and develop a large team matter most.