| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Entry level |
| Reports to | Executive Housekeeper |
| Direct reports | None |
| Experience | Fresher or up to 2 years |
Laundry Attendant job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Laundry Attendant
Department: Hospitality
Reports to: Executive Housekeeper
Location: [City], [office, branch or site]
About the role
A Laundry Attendant handles the washing, pressing and supply of linen and guest laundry in a hotel. They operate laundry machines, sort and treat items, and keep clean linen flowing to housekeeping. The role reports to the Executive Housekeeper or laundry supervisor. A good Laundry Attendant keeps linen clean, well pressed and ready on time, handles stains and delicate items with care, and makes sure rooms and guests never run short of fresh linen.
Key responsibilities
- Sort, wash, dry and press hotel linen and guest laundry to standard.
- Operate washing, drying, pressing and folding machines safely and correctly.
- Treat stains and handle delicate and special items with the right process.
- Supply clean, pressed linen to housekeeping floors on time.
- Track guest laundry orders and return them correctly and promptly.
- Maintain stock of detergents and supplies and flag reorders.
- Keep the laundry area clean, safe and organised through the shift.
- Report faulty machines and follow up on their repair.
- Record linen movement carefully and reduce linen loss and damage.
- Follow safety and chemical handling procedures at all times.
Requirements
- 10th or 12th pass
- Laundry or housekeeping exposure
- Willingness to do shift work
- Fresher or up to 2 years
KRAs and KPIs for a Laundry Attendant
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Linen readiness | Clean linen supplied to floors on time with no shortage |
| Quality | Linen washed and pressed to standard with rework kept low |
| Guest laundry | Guest laundry returned correctly within the promised time |
| Loss control | Linen loss and damage held within the agreed limit |
| Safety | No safety or chemical handling lapse during the year |
Skills and tools
Tools used day to day: Washing and drying machines, Pressing and ironing equipment, Laundry chemicals, Linen register, Trolleys.
Reporting line and career path
Next roles: Laundry Supervisor, Housekeeping Supervisor, Room Attendant
Interview questions for a Laundry Attendant
- How do you treat a tough stain on a tablecloth?
- How do you handle delicate or special guest garments?
- How do you keep linen supply flowing to the floors?
- How do you operate laundry machines safely?
- How do you handle guest laundry so nothing is lost or mixed up?
- How do you keep the laundry area clean and safe?
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What does a Laundry Attendant do?
A Laundry Attendant handles washing, pressing and supply of linen and guest laundry in a hotel. They operate laundry machines, sort and treat items, treat stains and keep clean linen flowing to housekeeping. They track guest laundry and control linen loss, reporting to the Executive Housekeeper or laundry supervisor.
What skills does a Laundry Attendant need?
A Laundry Attendant needs safe machine handling, stain treatment knowledge, care with delicate items and stamina for shift work. Attention to detail and reliability matter, since rooms and guests depend on a steady supply of clean, well pressed linen delivered on time.
What qualifications does a Laundry Attendant need?
Most Laundry Attendant roles ask for a 10th or 12th pass with laundry or housekeeping exposure and willingness to do shift work. Freshers are welcome. Care with machines and chemicals, attention to detail and physical stamina matter most at this entry level.