| Detail | For this role |
|---|---|
| Department | Human Resources |
| Level | Manager |
| Reports to | HR Head |
| Direct reports | HR Executive, HR Officer |
| Experience | 7 to 12 years in HR, with 3 or more years supporting a multi-branch or field workforce |
Regional HR Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Regional HR Manager
Department: Human Resources
Reports to: HR Head
Location: [City], [office, branch or site]
About the role
A Regional HR Manager looks after employees spread across many branches, stores or depots in one region, such as West or South India. Common in retail chains, banks and NBFCs, insurers, logistics and FMCG sales teams, the role handles regional hiring, onboarding, attendance and leave discipline, state-specific compliance, grievances and exits, and travels to branches regularly. It reports to the HR Head at head office. A good regional HR manager keeps distant branches following the same rules as head office.
Key responsibilities
- Plan regional hiring with the regional business head, and fill branch vacancies within agreed timelines using local sourcing.
- Visit branches on a monthly plan to meet employees, hear grievances, check records and brief branch managers on policy.
- Monitor attendance and leave discipline across branches, and follow up on missed punches, unapproved absences and repeated late marks.
- Keep state-specific compliance current for each branch, including shops and establishments registration, professional tax and labour welfare fund.
- Run induction for new joiners in the region, and make sure joining documents reach head office within the set time.
- Handle grievances, misconduct cases and cash or fraud investigations together with the regional business and audit teams.
- Track regional attrition by branch and role, and agree retention actions with area and branch managers.
- Coordinate the appraisal cycle in the region, making sure branch managers set goals and submit ratings on time.
- Manage exits in the region, including resignation acceptance, handover, cash and asset checks, and settlement inputs.
- Organize regional engagement such as branch rewards, festival celebrations and regional town halls.
Requirements
- MBA or PGDM in HR
- Graduate in any discipline
- Fluency in the region's main language is an advantage
- 7 to 12 years in HR, with 3 or more years supporting a multi-branch or field workforce
KRAs and KPIs for a Regional HR Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Branch vacancy fill | Branch vacancies filled within 30 days, measured monthly |
| Branch coverage | Every branch visited at least once a quarter, with a visit report filed |
| Attendance discipline | Unregularized missed punches below 2 percent of working days across the region |
| State compliance | Shops registration, PT and LWF current for every branch, with zero notices received |
| Regional attrition | Attrition within the regional target, reviewed branch by branch every month |
| Case closure | Grievances and investigations closed within 30 days |
Skills and tools
Tools used day to day: HRMS, HR mobile app, MS Excel, Job portals, State labour department portals, Video calls.
Reporting line and career path
Next roles: Senior HR Manager, HR Head, AVP HR
Interview questions for a Regional HR Manager
- How would you plan visits to 45 branches spread over four states?
- A branch manager marks staff present on paper even when they are absent. How do you detect and fix it?
- Which compliance items differ from one state to another for a branch office?
- A cashier is suspected of misappropriation. What are your steps with the audit team?
- How do you hire for a small-town branch where very few people apply?
- Attrition is high in one cluster of branches but not in others. How do you find the reason?
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What does a regional HR manager do?
A regional HR manager handles HR for all branches, stores or depots in a region. The role covers local hiring, induction, attendance and leave discipline, state-wise compliance such as shops registration and professional tax, grievances, investigations, attrition and exits, with regular travel to branches.
Which industries hire regional HR managers?
Regional HR managers are common wherever employees are spread across many small locations: retail chains, banks and NBFCs, insurance companies, logistics and courier firms, telecom, pharma and FMCG field sales, restaurant chains and hospital networks. Each regional HR manager usually covers one or more states.
Who does a regional HR manager report to?
Most regional HR managers report to the HR Head or a national HR operations leader at head office, with a working relationship with the regional business head. In larger companies the line may run through a zonal HR head who oversees several regions.