| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Entry level |
| Reports to | Spa Manager |
| Direct reports | None |
| Experience | Fresher or up to 4 years |
Spa Therapist job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Spa Therapist
Department: Hospitality
Reports to: Spa Manager
Location: [City], [office, branch or site]
About the role
A Spa Therapist delivers massages and body and wellness treatments to guests. They perform treatments to protocol, tailor them to the guest and keep the experience calm and hygienic. The role reports to the Spa Manager. A good Spa Therapist makes guests feel relaxed and cared for, delivers treatments with skill and consistency, keeps strict hygiene and helps the spa earn repeat visits and good reviews through a truly restful experience.
Key responsibilities
- Deliver massages and body treatments to protocol and to a high standard.
- Consult guests on their needs and tailor treatments where suitable.
- Prepare the treatment room, oils and linen before each guest.
- Maintain strict hygiene and sanitise the room and equipment between guests.
- Guide guests through the treatment calmly and check their comfort.
- Recommend and sell spa products and packages to guests.
- Keep to the treatment schedule so guests are served on time.
- Handle guest feedback and adjust the treatment to their comfort.
- Maintain stock of oils and consumables and flag reorders.
- Follow safety and wellness protocols carefully during every treatment given.
Requirements
- Certification in spa therapy or massage
- Treatment skills and knowledge
- Spa or wellness experience is an advantage
- Fresher or up to 4 years
KRAs and KPIs for a Spa Therapist
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Guest satisfaction | Guest satisfaction on treatments held above the agreed score |
| Treatment delivery | Treatments delivered to protocol and on time for every guest |
| Retail sales | Spa product and package sales meet the personal monthly target |
| Hygiene | Room and equipment sanitised between guests with no lapse |
| Repeat guests | Repeat treatment bookings held above the target level |
Skills and tools
Tools used day to day: Massage and treatment equipment, Oils and consumables, Spa booking software, Retail product range, Sanitising supplies.
Reporting line and career path
Next roles: Senior Spa Therapist, Spa Manager, Wellness Consultant
Interview questions for a Spa Therapist
- How do you tailor a treatment to a guest's needs?
- How do you keep strict hygiene between guests?
- How do you keep a guest comfortable during a treatment?
- How do you keep to the treatment schedule?
- How do you recommend spa products without breaking the calm?
- How do you handle a guest unhappy with a treatment?
Managing a Spa Therapist in ZeniaHR
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What does a Spa Therapist do?
A Spa Therapist delivers massages and body and wellness treatments to guests. They consult guests, prepare the treatment room, perform treatments to protocol and keep strict hygiene. They guide guests calmly, sell spa products and keep to the schedule, reporting to the Spa Manager and creating a restful experience.
What is the difference between a Spa Therapist and a Beautician?
A Spa Therapist focuses on relaxation and body treatments such as massages in a spa. A Beautician focuses on beauty and grooming services such as facials and waxing in a salon. The training, treatments and setting differ, though both deliver personal, hands on services to clients.
What qualifications does a Spa Therapist need?
Most Spa Therapist roles ask for a certification in spa therapy or massage with treatment skills and knowledge. Freshers with training are welcome. Spa or wellness experience is an advantage, along with a calm manner, physical stamina, strict hygiene and genuine guest care.