| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Manager |
| Reports to | Hotel General Manager |
| Direct reports | Spa Therapist, Salon Receptionist |
| Experience | 5 to 9 years in spa or wellness with team leading |
Spa Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Spa Manager
Department: Hospitality
Reports to: Hotel General Manager
Location: [City], [office, branch or site]
About the role
A Spa Manager runs a spa, owning treatments, therapists, hygiene and the calm, restful experience guests expect. They manage the treatment schedule, lead therapists, drive spa revenue and keep standards and hygiene high. The role reports to the Hotel General Manager or owner. A good Spa Manager keeps the treatment book full and the experience serene, trains therapists to deliver consistent quality, controls product cost and turns spa visits into memberships and repeat bookings.
Key responsibilities
- Run daily spa operations, the treatment schedule and the guest journey through the spa.
- Lead therapists and reception and set their service and sales targets.
- Drive spa treatment and product revenue to meet the monthly target.
- Maintain hygiene, safety and treatment standards to a strict protocol.
- Manage spa product and consumable stock and control cost.
- Handle guest complaints and tailor treatments to guest needs.
- Plan therapist rosters and cover across the spa's open hours.
- Drive memberships, packages and repeat bookings to improve member retention.
- Ensure equipment, rooms and linen are clean, safe and well maintained.
- Train and develop therapists on technique, safety and guest care.
Requirements
- Diploma in spa, wellness or hotel management
- Spa operations experience
- Therapy or wellness background is an advantage
- 5 to 9 years in spa or wellness with team leading
KRAs and KPIs for a Spa Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Spa revenue | Treatment and product revenue meets or beats the monthly target |
| Therapist utilisation | Therapist and treatment room utilisation held above target |
| Guest satisfaction | Spa guest and review scores held above the agreed level |
| Membership growth | Membership and package sales meet the monthly target |
| Hygiene and safety | Hygiene and treatment audits pass with no major lapse |
| Stock control | Product consumption and wastage held within the agreed limit |
Skills and tools
Tools used day to day: Spa booking software, POS billing, CRM, MS Excel, Inventory system.
Reporting line and career path
Next roles: Cluster Spa Manager, Director of Spa, Wellness Business Head
Interview questions for a Spa Manager
- How do you keep the treatment schedule full through the week?
- How do you maintain strict hygiene and treatment standards?
- How do you drive spa memberships and repeat bookings?
- How do you handle a guest unhappy with a treatment?
- How do you plan therapist rosters for peak hours?
- How do you control spa product and consumable cost?
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What does a Spa Manager do?
A Spa Manager runs a spa, owning treatments, therapists, hygiene and the restful guest experience. They manage the treatment schedule, lead therapists, drive treatment and product revenue, keep hygiene and safety standards strict and drive memberships. They handle complaints and control stock, reporting to the Hotel General Manager or owner.
What is the difference between a Spa Manager and a Salon Manager?
A Salon Manager runs hair and beauty services with a focus on styling, grooming and quick turnover. A Spa Manager runs wellness and relaxation treatments with a focus on calm, hygiene and longer therapies. The settings, standards and guest experience differ, though both manage bookings, staff and revenue.
What qualifications does a Spa Manager need?
Most Spa Manager roles ask for a diploma in spa, wellness or hotel management with spa operations experience and five or more years, including team leading. A therapy or wellness background helps in judging treatment quality, along with strict attention to hygiene, safety and guest care.