| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Entry level |
| Reports to | Travel Branch Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years |
Travel Consultant job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Travel Consultant
Department: Hospitality
Reports to: Travel Branch Manager
Location: [City], [office, branch or site]
About the role
A Travel Consultant advises customers and sells travel: flights, tours, holidays and services. They understand what the traveller wants, suggest options, quote and close the booking. The role reports to the Travel Branch Manager. A good Travel Consultant listens to the traveller, matches the right trip to their budget and taste, quotes quickly and follows up to close, then handles the booking so smoothly that the customer comes back for their next trip too.
Key responsibilities
- Advise walk in, phone and online customers on travel options and destinations.
- Understand the traveller's needs, dates and budget before suggesting options.
- Prepare quotes for flights, tours, holidays and services and explain them.
- Follow up on enquiries and quotes to close bookings.
- Book flights, hotels, transfers and activities for confirmed trips.
- Handle booking changes, cancellations and refunds within the travel policy.
- Prepare travel documents, vouchers and itineraries for every booked customer.
- Upsell add ons such as insurance, upgrades and activities.
- Handle customer queries and issues before and during travel.
- Build a base of repeat customers through honest advice and service.
Requirements
- Degree or diploma in travel and tourism
- Travel sales or consulting exposure
- Good communication and destination knowledge
- Fresher or up to 3 years
KRAs and KPIs for a Travel Consultant
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Sales | Travel booking revenue meets or beats the monthly target |
| Conversion | Enquiry to booking conversion held at or above target |
| Customer satisfaction | Customer satisfaction score held above the agreed level |
| Quote turnaround | Quotes delivered within the agreed hours of enquiry |
| Repeat business | Repeat and referral bookings grown against last year |
Skills and tools
Tools used day to day: GDS such as Amadeus, Travel booking systems, CRM, POS billing, MS Excel.
Reporting line and career path
Next roles: Holiday Package Executive, Travel Branch Manager, Tour Manager
Interview questions for a Travel Consultant
- How do you understand a traveller's needs before suggesting a trip?
- How do you quote and close a holiday booking?
- How do you handle a customer comparing your price with others?
- How do you follow up an enquiry that went quiet?
- How do you upsell add ons without pushing?
- How do you build repeat customers?
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What does a Travel Consultant do?
A Travel Consultant advises customers and sells travel: flights, tours, holidays and services. They understand the traveller's needs, suggest options, quote and close bookings. They book trips, handle changes, prepare documents and upsell add ons, building repeat customers and reporting to the Travel Branch Manager.
What is the difference between a Travel Consultant and a Ticketing Executive?
A Ticketing Executive focuses on issuing tickets and handling fares, changes and refunds. A Travel Consultant advises across the whole trip, selling flights, tours and holidays and building the customer relationship. The consultant role is broader and more sales and advice led than pure ticketing.
What qualifications does a Travel Consultant need?
Most Travel Consultant roles ask for a degree or diploma in travel and tourism with travel sales or consulting exposure. Freshers are welcome. Good communication, destination knowledge, quoting skill and strong follow up to close bookings matter most in the role.