| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Mid level |
| Reports to | Travel Branch Manager |
| Direct reports | None |
| Experience | 2 to 5 years in travel or holiday sales |
Holiday Package Executive job description template
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Job title: Holiday Package Executive
Department: Hospitality
Reports to: Travel Branch Manager
Location: [City], [office, branch or site]
About the role
A Holiday Package Executive designs and sells holiday packages that travellers love and the branch profits from. They build itineraries, price packages, quote customers and turn enquiries into booked holidays. The role reports to the Travel Branch Manager. A good Holiday Package Executive knows destinations well, builds itineraries that fit the traveller and the budget, quotes quickly and follows up until the holiday is booked, then makes sure the trip goes smoothly.
Key responsibilities
- Build holiday itineraries and packages for domestic and international destinations.
- Price packages with the right margin using supplier and hotel rates.
- Quote customers, explain options and follow up to close the booking.
- Book flights, hotels, transfers and activities for confirmed holidays.
- Coordinate with suppliers and destination partners on rates and availability.
- Prepare travel documents, vouchers and detailed itineraries for confirmed travellers.
- Handle booking changes, cancellations and refunds within the branch policy.
- Support travellers during the trip on issues and changes.
- Track enquiries, quotes and conversions for the branch every week.
- Build knowledge of destinations, offers and seasonal deals to advise travellers.
Requirements
- Degree or diploma in travel and tourism
- Holiday sales and itinerary experience
- Good destination and product knowledge
- 2 to 5 years in travel or holiday sales
KRAs and KPIs for a Holiday Package Executive
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Package sales | Holiday package sales meet or beat the monthly target |
| Conversion | Quote to booking conversion held at or above target |
| Package margin | Average package margin held at or above the approved level |
| Quote turnaround | Customer quotes delivered within the agreed hours of enquiry |
| Customer satisfaction | Traveller satisfaction on booked holidays held above target |
Skills and tools
Tools used day to day: Travel booking systems, GDS such as Amadeus, CRM, MS Excel, Supplier portals.
Reporting line and career path
Next roles: Travel Branch Manager, Tour Manager, Product Manager Holidays
Interview questions for a Holiday Package Executive
- How do you build an itinerary that fits a family's budget?
- How do you price a package to protect margin?
- How do you follow up a quote to close the booking?
- How do you handle a cancellation and refund request?
- How do you support a traveller whose trip hits a problem?
- How do you keep your destination knowledge current?
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What does a Holiday Package Executive do?
A Holiday Package Executive designs and sells holiday packages. They build itineraries, price packages with the right margin, quote customers and turn enquiries into booked holidays. They book flights, hotels and transfers, prepare documents and support travellers, reporting to the Travel Branch Manager.
How does a Holiday Package Executive price a package?
They combine supplier and hotel rates for flights, stays, transfers and activities, add the agreed margin and present a clear total to the customer. Good executives balance a competitive price with a sound margin, and adjust the itinerary or hotels to fit the traveller's budget without losing profit.
What qualifications does a Holiday Package Executive need?
Most Holiday Package Executive roles ask for a degree or diploma in travel and tourism with holiday sales and itinerary experience and two or more years. Good destination knowledge, pricing skill and strong follow up to close bookings matter most, along with care in preparing documents.