Moderation tools for the company wall

How it works

1. Anyone who sees a post can report it with a short reason; people cannot report their own posts.
2. The first report on a post rings a bell for HR and the Company Head.
3. The Reported view lists each reported post with the number of reports, the reasons and who reported it.
4. A moderator hides the post, deletes it or dismisses the reports; hiding or deleting also closes the open reports.
5. When a moderator hides a post, its author gets a bell saying so, with the reason if one is given.
6. Hidden posts wait in the Hidden view and can be brought back if the decision changes.

What you can set

• Moderators: HR and the Company Head.
• Moderator actions: pin, hide, unhide, delete, dismiss reports.
• Authors can delete their own posts.
• One report per person per post, with a reason.
• Reported and Hidden views for moderators.
• Settings: who may post announcements; general posts on or off; comments on or off.

Why moderation needs a clear process

Most problems on an internal wall are small: a post shares a customer's phone number, a joke lands badly, an argument starts in the comments. Handled quickly and quietly, they stay small. Left alone, they become a grievance. A report button means employees do not have to confront a colleague in public, and a Reported list means HR sees every complaint in one place. Anything that looks like harassment should go to your Internal Committee under the POSH Act.

Worked example: a guest's number on the wall

At a hotel group, a front office associate posts a photo caption about a busy lobby that includes a guest's mobile number. Within an hour two colleagues report it with the reason guest personal data. The first report rings a bell for HR. The HR manager opens the Reported view, sees both reports and hides the post with the reason guest phone number shared. The author gets a bell explaining why, both reports close, and the post stays in the Hidden view in case the matter needs to be reviewed later.

Good moderation habits

Consistency matters more than strictness. Employees accept a hidden post when the rule was clear beforehand and the same rule applies to everyone, including senior staff, so write the rules down once and apply them the same way every single time.

• Publish the wall's rules as an announcement with acknowledgement.
• Look at the Reported view every working day.
• Hide rather than delete when you may need to review the post later.
• Always give a reason when hiding a post, so the author learns the rule.

Frequently asked questions