| Detail | For this role |
|---|---|
| Department | Logistics and Warehousing |
| Level | Entry level |
| Reports to | Logistics Manager |
| Direct reports | None |
| Experience | Fresher or up to 2 years in logistics coordination |
Logistics Coordinator job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Logistics Coordinator
Department: Logistics and Warehousing
Reports to: Logistics Manager
Location: [City], [office, branch or site]
About the role
A Logistics Coordinator keeps shipments moving by following up, updating and chasing the details around them. They book pickups, coordinate with carriers, update the shipment tracker, prepare basic documents, and keep sales and customers informed of status. They are the reliable follow-up engine behind the logistics desk. A good Logistics Coordinator stays on top of every open shipment, chases delays before they become complaints, keeps the tracker accurate, and frees the executives and manager to handle the harder problems.
Key responsibilities
- Book pickups and coordinate with carriers so shipments move to plan.
- Update the shipment tracker with current status for every open order.
- Follow up on shipments in transit and chase delays before they cause complaints.
- Prepare basic dispatch documents and e-way bills under guidance.
- Share delivery status with sales and customers when they ask.
- Coordinate with the warehouse on readiness and cut-off times for dispatch.
- Collect proof of delivery and file it against each shipment.
- Flag repeated delays or carrier issues to the logistics executive or manager.
Requirements
- Graduate in commerce or any discipline
- Basic computer and spreadsheet skills
- Interest in logistics or supply chain
- Fresher or up to 2 years in logistics coordination
KRAs and KPIs for a Logistics Coordinator
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Tracker accuracy | Shipment tracker current for all open orders with no stale entries |
| Follow-up | Delays chased and updated within the agreed hours |
| Status response | Status queries from sales answered within the agreed time |
| Document support | Dispatch documents and e-way bills prepared correctly under guidance |
| Proof of delivery | Proof of delivery collected and filed for shipments on time |
Skills and tools
Tools used day to day: Transport management system, MS Excel, E-way bill portal, Email, Shipment tracker.
Reporting line and career path
Next roles: Logistics Executive, Senior Logistics Executive, Logistics Manager
Interview questions for a Logistics Coordinator
- How do you keep track of many open shipments at once?
- A shipment is running late. What do you do before the customer calls?
- How do you keep the shipment tracker accurate through the day?
- How do you follow up with a carrier who is slow to respond?
- How do you decide when to escalate a shipment problem?
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What does a Logistics Coordinator do?
A Logistics Coordinator keeps shipments moving through follow-up and coordination. They book pickups, coordinate with carriers, update the shipment tracker, prepare basic documents, and keep sales and customers informed of status. They chase delays early, collect proof of delivery, and flag repeated problems to the executives or manager, keeping the logistics desk on top of every open order.
What is the difference between a Logistics Coordinator and a Logistics Executive?
A Logistics Coordinator focuses on follow-up, tracking and coordination under guidance. A Logistics Executive owns assigned shipments more fully, handling booking, documentation, cost and problem-solving end to end. The coordinator role is often the entry step, building the knowledge and reliability needed to grow into an executive position.
What qualifications do you need to become a Logistics Coordinator?
A graduate degree in commerce or any discipline, along with basic computer and spreadsheet skills, is usually enough to start. An interest in logistics or supply chain helps. Employers value organisation, steady follow-up and clear communication, since the role is about keeping many shipments on track and chasing details before they become problems.