| Detail | For this role |
|---|---|
| Department | Hospitality |
| Level | Manager |
| Reports to | Cluster Manager |
| Direct reports | Senior Hair Stylist, Beautician, Salon Receptionist |
| Experience | 5 to 9 years in salon or beauty with team leading |
Salon Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Salon Manager
Department: Hospitality
Reports to: Cluster Manager
Location: [City], [office, branch or site]
About the role
A Salon Manager runs a hair and beauty salon, owning bookings, staff, service quality and revenue. They lead stylists and beauticians, manage the appointment book, drive retail and service sales and keep clients coming back. The role reports to a cluster manager or owner. A good Salon Manager keeps chairs busy and clients happy, motivates the stylists, controls product stock and turns first time visitors into regulars who book their next appointment before they leave.
Key responsibilities
- Run daily salon operations, the appointment book and the client flow through the day.
- Lead stylists, beauticians and reception and set their service and sales targets.
- Drive service and retail product sales to meet the salon revenue target.
- Maintain service quality, hygiene and grooming standards across the team.
- Manage product stock, ordering and wastage and control salon costs.
- Handle client complaints and win back unhappy clients personally.
- Plan stylist rosters and cover so peak hours and weekends are staffed.
- Drive client retention through follow up, memberships and rebooking.
- Run local promotions and manage the salon's online reviews and bookings.
- Train and develop stylists and track their client and revenue growth.
Requirements
- Diploma in cosmetology or business
- Salon operations and sales experience
- Beauty or hairdressing background is an advantage
- 5 to 9 years in salon or beauty with team leading
KRAs and KPIs for a Salon Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Salon revenue | Service and retail revenue meets or beats the monthly target |
| Client retention | Repeat client and rebooking rate held above the agreed level |
| Chair utilisation | Stylist chair and appointment utilisation held above target |
| Retail sales | Retail product sales meet the monthly share of revenue target |
| Service quality | Client satisfaction and review scores held above the agreed level |
| Stock control | Product wastage and stock loss held within the agreed limit |
Skills and tools
Tools used day to day: Salon booking software, POS billing, CRM, MS Excel, Inventory system.
Reporting line and career path
Next roles: Cluster Manager, Regional Salon Manager, Salon Owner
Interview questions for a Salon Manager
- How do you keep the appointment book full through the week?
- How do you drive retail product sales without pushing clients?
- How do you handle a client unhappy with a haircut?
- How do you motivate stylists to grow their client base?
- How do you control product stock and wastage?
- How do you turn a first time client into a regular?
Managing a Salon Manager in ZeniaHR
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What does a Salon Manager do?
A Salon Manager runs a hair and beauty salon, owning bookings, staff, service quality and revenue. They lead stylists and beauticians, manage the appointment book, drive service and retail sales, control product stock and handle client complaints. They keep clients returning, reporting to a cluster manager or owner.
How does a Salon Manager increase revenue?
A Salon Manager increases revenue by keeping chairs busy, driving retail product sales, filling quiet hours with offers and improving client retention through rebooking and memberships. Motivated stylists who deliver good service and rebook clients before they leave are the biggest driver of steady salon revenue.
What qualifications does a Salon Manager need?
Most Salon Manager roles ask for a diploma in cosmetology or business with salon operations and sales experience and five or more years, including team leading. A beauty or hairdressing background helps in judging service quality and coaching stylists, along with strong people and client skills.