Attendance management for automobile dealerships

One dealership, three punch points

Mount a biometric reader or a kiosk tablet by the showroom staff door and another at the workshop gate; a kiosk can be tied to its own check-in spot. Parts and accounts staff punch at whichever site they work that day. Sales consultants who leave for home test drives or rural activations use the mobile app on their own approved phone. If the group has a separate body shop or rural outlet, give it its own kiosk instead of asking staff to punch at the main showroom and drive back.

Home test drives and village activations

Sales consultants spend a good part of the week away from the showroom: home test drives, deliveries at the customer's house, a stall at a village haat or an exchange evaluation at a customer's home. These days should carry an on duty request approved by the team leader, with the first punch from the app at the first visit. The record helps settle incentive questions later, because it shows the consultant was working the lead on the day it converted.

Workshop hours: look at effective time

In the workshop, a technician who punches at 8:55 am but reaches the bay at 9:25 am after tea has lost half an hour of productive time. Set the workshop shift with a paid break allowance, and look at effective hours, which leave out breaks, rather than gross hours alone. Over-break days and breaks by department in Attendance Analytics show where time goes after lunch. The aim is not to police tea, but to see whether the delivery times promised to customers are realistic.

Month-end deliveries and missed punch-outs

The last three days of the month bring late deliveries, and sales consultants leave at 10 pm after the last handover without punching out. The missed punch-out alert, which goes out 60 minutes after shift end, catches most of these. The rest come in as attendance corrections within the monthly limit, approved by the sales manager and then HR. Close attendance by the 2nd, because incentive calculations and payroll both wait for it.

How to set it up in ZeniaHR

1. Install a biometric device or a kiosk at the showroom and at the workshop, tie each kiosk to its own check-in spot, and turn on phone binding for sales consultants.
2. Create separate showroom and workshop shifts in Shifts & Roster, each with its own grace, break and weekday off pattern.
3. Allow on duty requests for home test drives, doorstep deliveries and rural activations, approved by the team leader.
4. In Attendance rules, set the paid break allowance and the number of free late marks a month, and test them with the dry run on last month's data.
5. Set correction limits per month, and finalize the attendance month by the 2nd so incentive calculations and payroll can begin.

Read more about attendance in ZeniaHR.

Roles this applies to

Frequently asked questions