Training and certification for telecom and field service teams

Safety training that decides who can climb

Working at height, electrical safety with lockout and first aid that includes rescue from height form the core for riggers, splicers and pole-top technicians. Each should carry a validity, commonly a year for height refreshers. In ZeniaHR's Learning module, completing a program records it against the technician, who receives a certificate number, and each program's compliance screen lists everyone who has finished it. A climber trained on 10 March with a 12-month validity is due again by 10 March next year, so keep those due dates on one sheet per cluster. Team leaders should check it before sending anyone up a tower, and pair a climber only with a partner whose training is also current.

Skills that change with the equipment

New router models, a switch to a different fibre connector, 5G radios on towers, AC units with a new refrigerant: each launch needs a short product session before the first installation, or the first month brings repeat visits. Run these at the hub as classroom sessions, or record training delivered by the equipment maker as an external program. Enrol only the technicians who will handle that product, and mark them complete after a practical check rather than attendance alone.

Everyday safety and conduct

Technicians ride two-wheelers all day and enter customers' homes, so two more topics belong on the list. Road safety covers helmets, riding in rain and not taking calls while riding. Customer conduct covers carrying ID, wearing shoe covers, how to speak with a customer who is alone at home, and what to do if a customer behaves badly. Include POSH awareness for everyone, and make sure technicians know how to reach the Internal Committee, which the 2013 Act requires at any workplace of ten or more employees.

• Fibre handling: never look into a live fibre and bin glass slivers safely
• Road safety for daily two-wheeler riding
• Customer home conduct and carrying company ID
• POSH awareness for all technicians and coordinators

How to set it up in ZeniaHR

1. Create working at height, electrical safety and first aid programs in Learning, each mandatory with a validity in months.
2. Enrol climbers and splicers in all three, and complete each one only after a practical assessment.
3. Add product training as classroom or external programs whenever new equipment launches, enrolling only the technicians who will use it.
4. Check each program's compliance view before rostering tower work, and mark coordinators as waived for field-only programs.
5. Share refresher dates with each cluster through a Company Wall announcement that asks technicians to acknowledge it.

Read more about learning and training in ZeniaHR.

Roles this applies to

Frequently asked questions