| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in installation work |
Installation Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Installation Technician
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
An Installation Technician installs telecom and broadband equipment at customer premises and gets the connection working. The role reports to the Field Service Manager. A good installation technician completes clean, correct installations quickly, activates connections that work the first time, wires and mounts equipment neatly, explains the setup to the customer, handles a high daily volume, keeps installation records accurate, and leaves each customer with a working connection and a tidy job so the operator makes a strong first impression on every new customer.
Key responsibilities
- Install telecom and broadband equipment and cabling at customer premises.
- Activate and test the connection so it works before handover.
- Mount and wire equipment neatly and safely at the site.
- Configure the router, box or device for the customer connection.
- Complete a clean, correct installation right the first time at each site.
- Explain the connection, device and plan to the customer.
- Handle a high volume of installations across the day.
- Replace faulty devices, cables and accessories found during the installation.
- Record installation details, serial numbers and readings for each job.
- Follow safety practices while installing and working at height.
Requirements
- ITI or a technical course
- Experience in equipment installation
- A valid driving licence is an advantage
- Fresher or up to 3 years in installation work
KRAs and KPIs for a Installation Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Installs per day | Installations completed per day against the agreed target |
| Activation success | Connections working on the first activation above the agreed level |
| Install quality | Installations passing quality check the first time above target |
| Turnaround | Installations completed within the promised time above target |
| Customer satisfaction | Customer satisfaction on installs above the agreed benchmark |
| Records | Installation records kept accurate above the agreed level |
Skills and tools
Tools used day to day: Hand and power tools, Crimping and cabling tools, Router or device, Ladder and safety gear, Mobile app for jobs.
Reporting line and career path
Next roles: Field Technician, Field Engineer, FTTH Technician
Interview questions for a Installation Technician
- How do you complete a clean installation that works the first time?
- How do you activate and test a new connection before leaving?
- How do you keep cabling neat at a customer site?
- How do you handle many installations in a single day?
- How do you explain the setup to a customer clearly?
- How do you stay safe while installing at height?
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What does an Installation Technician do?
An Installation Technician installs telecom and broadband equipment at customer premises and gets the connection working. They mount and wire equipment, configure the device, activate and test the connection, and explain the setup to the customer. They complete clean installations quickly and leave a working connection behind.
What is the difference between an Installation Technician and a Field Technician?
An Installation Technician focuses on setting up new connections and equipment at customer premises. A Field Technician handles a wider range of field work, including repairs and maintenance across the network. The installer specialises in getting new connections working; the field technician covers broader repair and upkeep.
What qualifications does an Installation Technician need?
Most roles ask for an ITI or a technical course, and a driving licence helps for field work. Employers value neat, correct installation, device configuration and connection activation, along with customer handling and the speed to complete many installs a day, since first connections shape the customer view of the operator.