| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | Fresher or up to 3 years in fibre or broadband installation |
FTTH Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: FTTH Technician
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
An FTTH Technician installs fibre to the home broadband, bringing the fibre into the house and setting up the connection. The role reports to the Field Service Manager. A good FTTH technician runs the fibre drop neatly, terminates and splices it correctly, sets up the router and activates the connection, achieves the right signal levels, resolves broadband faults, handles many installations a day, and leaves each customer with a working, fast broadband connection and a tidy installation they are happy with.
Key responsibilities
- Run and install the fibre drop from the network to the customer home.
- Terminate, splice and connect the fibre and set the correct signal levels.
- Install and configure the router and activate the broadband connection.
- Test the connection speed and stability before handing over to the customer.
- Diagnose and fix broadband and signal faults on service calls.
- Handle a high volume of installations and service visits each day.
- Explain the connection, router and plan to the customer.
- Keep the installation neat and safe inside and outside the home.
- Record the installation details, signal levels and serial numbers.
- Follow safety practices while working with fibre and at height.
Requirements
- ITI or diploma in electronics or a technical course
- Training in fibre and FTTH installation
- A valid driving licence is an advantage
- Fresher or up to 3 years in fibre or broadband installation
KRAs and KPIs for a FTTH Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Installs per day | FTTH installations completed per day against the agreed target |
| Activation success | Connections activated on the first visit above the agreed level |
| Signal levels | Installations within the correct signal level range above target |
| First time fix | Broadband faults fixed on the first visit above the agreed level |
| Customer satisfaction | Customer satisfaction on installs above the agreed benchmark |
| Records | Installation records and signal levels kept accurate above target |
Skills and tools
Tools used day to day: Fibre splicing or termination kit, Power meter, Router and ONT, Hand tools, Mobile app for jobs.
Reporting line and career path
Next roles: Installation Technician, Field Technician, Fibre Splicer
Interview questions for a FTTH Technician
- How do you run a fibre drop into a home neatly and safely?
- How do you terminate fibre and get the right signal level?
- How do you activate and test a broadband connection?
- How do you diagnose a slow or dropping broadband complaint?
- How do you handle many installations in one day?
- How do you handle fibre safely during installation?
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What does an FTTH Technician do?
An FTTH Technician installs fibre to the home broadband, bringing the fibre into the house and setting up the connection. They run and terminate the fibre, set the right signal levels, configure the router and activate the connection, and fix broadband faults, leaving each customer with a working, fast connection.
What is FTTH in broadband?
FTTH stands for fibre to the home. It brings an optical fibre connection all the way into the customer premises, rather than stopping at a street cabinet, giving faster and more stable broadband. An FTTH technician installs the fibre drop, sets up the router and activates the home connection.
What qualifications does an FTTH Technician need?
Most roles ask for an ITI or diploma in electronics or a technical course with training in fibre and FTTH installation, and a driving licence helps. Employers value fibre termination, router setup and signal level skills, along with neat, safe installation and the speed to complete many home installs a day.