| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | O&M Engineer |
| Direct reports | Rigger |
| Experience | 2 to 5 years in tower or site maintenance |
Tower Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Tower Technician
Department: Telecom and Field Services
Reports to: O&M Engineer
Location: [City], [office, branch or site]
About the role
A Tower Technician maintains the telecom tower and its equipment, keeping antennas, feeders, power and earthing in good order and the site up. The role reports to the O&M Engineer or a tower supervisor. A good tower technician keeps assigned tower sites available, does preventive maintenance on the tower and its systems, resolves site faults safely at height, checks structure, earthing and power, keeps records accurate, guides riggers on the work, and keeps the towers in their patch healthy so the coverage they carry stays strong.
Key responsibilities
- Maintain assigned tower sites, including antennas, feeders, power and earthing.
- Run preventive maintenance on the tower and its systems on schedule.
- Resolve site and equipment faults safely, at height where needed.
- Check tower structure, fittings, earthing and lighting for problems.
- Support antenna installation and alignment work together with the riggers.
- Keep site power, batteries and backup working for the tower.
- Follow safety and permit to work rules on every tower job.
- Keep site and maintenance records and checklists accurate and current.
- Guide riggers and helpers on tower work and safety.
- Escalate structural and major faults to the O&M engineer.
Requirements
- ITI or diploma in electronics or electrical
- Trained for working at height
- Knowledge of tower and site systems
- 2 to 5 years in tower or site maintenance
KRAs and KPIs for a Tower Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Site uptime | Assigned tower site uptime held above the agreed service level |
| Preventive maintenance | Scheduled tower maintenance completed on time above target |
| Fault resolution | Site faults resolved within the agreed target time |
| Safety | Reportable safety incidents at tower work kept at zero |
| Structure checks | Tower structure and earthing checks completed on schedule |
| Records | Site and maintenance records kept accurate above target |
Skills and tools
Tools used day to day: Fall protection and safety gear, Hand and power tools, Alignment tools, Multimeter, Mobile app for jobs.
Reporting line and career path
Next roles: O&M Engineer, Field Engineer, Field Service Manager
Interview questions for a Tower Technician
- How do you keep an assigned tower site up and available?
- How do you run preventive maintenance on a tower safely?
- How do you resolve a fault that needs work at height?
- How do you check tower structure, earthing and lighting?
- How do you guide riggers safely on antenna work?
- How do you keep site power and backup working?
Managing a Tower Technician in ZeniaHR
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What does a Tower Technician do?
A Tower Technician maintains the telecom tower and its equipment, keeping antennas, feeders, power and earthing in good order and the site up. They run preventive maintenance, resolve faults safely at height, check the structure and power, and guide riggers, keeping the towers in their patch healthy.
What is the difference between a Tower Technician and a Rigger?
A Rigger specialises in the climbing and rigging work: installing and aligning antennas and hoisting equipment at height. A Tower Technician maintains the whole tower site, including power, earthing and preventive maintenance, and guides riggers. The rigger climbs and installs; the technician maintains and oversees the site.
What qualifications does a Tower Technician need?
Most roles ask for an ITI or diploma in electronics or electrical, training for working at height, and knowledge of tower and site systems. Employers value preventive maintenance, safe fault resolution at height and power and earthing skills, along with strict safety discipline, since much of the work is on the tower.