| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Entry level |
| Reports to | Field Service Manager |
| Direct reports | None |
| Experience | 1 to 4 years in telecom field work |
Field Technician job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Field Technician
Department: Telecom and Field Services
Reports to: Field Service Manager
Location: [City], [office, branch or site]
About the role
A Field Technician does the hands on installation, repair and maintenance of telecom equipment in the field. The role reports to the Field Service Manager. A good field technician installs and repairs equipment correctly, fixes faults on the first visit, follows the procedure and safety rules, handles a full day of jobs, keeps tools and spares ready, records work accurately, and is the dependable ground level worker who keeps connections and equipment running for customers and the network across the assigned area.
Key responsibilities
- Install, repair and maintain telecom equipment at sites and customer premises.
- Diagnose and fix field faults following the standard procedure.
- Fix jobs right the first time to avoid revisits.
- Test and verify equipment and connections after the work.
- Handle a full day of assigned installation and fault jobs.
- Keep tools, spares and test instruments ready for the day.
- Follow safety rules while working at height, on power and on the road.
- Record the work done, parts used and readings on each job.
- Coordinate with the field executive and the office on jobs.
- Escalate faults beyond your scope to the field engineer.
Requirements
- ITI or diploma in electronics, electrical or telecom
- Experience in field installation and repair
- A valid driving licence
- 1 to 4 years in telecom field work
KRAs and KPIs for a Field Technician
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| First time fix | Jobs fixed on the first visit above the agreed level |
| Jobs per day | Jobs completed per day against the agreed target |
| Service level | Assigned faults resolved within the service level above target |
| Work quality | Jobs passing quality check the first time above the agreed level |
| Safety | Reportable safety incidents on own jobs kept near zero |
| Records | Job records kept accurate and complete above target |
Skills and tools
Tools used day to day: Hand and power tools, Test instruments, Ladder and safety gear, Mobile app for jobs, Spares kit.
Reporting line and career path
Next roles: Field Engineer, Installation Technician, O&M Engineer
Interview questions for a Field Technician
- How do you fix a fault right the first time?
- How do you handle a full day of jobs and still keep quality?
- How do you test and verify your work before closing a job?
- How do you stay safe working at height and on power?
- How do you record your work and parts accurately?
- When do you escalate a job to the field engineer?
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What does a Field Technician do in telecom?
A Field Technician does the hands on installation, repair and maintenance of telecom equipment in the field. They diagnose and fix faults, install and test equipment, handle a full day of jobs and follow safety rules. They keep connections and equipment running for customers and the network across their area.
What is the difference between a Field Technician and a Field Engineer?
A Field Technician does hands on installation and repair, usually following set procedures. A Field Engineer has more training and judgement, handling commissioning, complex faults and the jobs technicians escalate. The technician is the ground level worker; the engineer takes the harder technical calls and often guides technicians.
What qualifications does a Field Technician need?
Most roles ask for an ITI or diploma in electronics, electrical or telecom with one to four years of field experience and a driving licence. Employers value installation and repair skill, first time fix, safety discipline and reliability, since the technician handles many jobs a day across a wide area.