| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Manager |
| Reports to | Circle Head |
| Direct reports | NOC Manager, O&M Manager, RF Engineer |
| Experience | 8 to 12 years in telecom operations with team roles |
Circle Operations Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: Circle Operations Manager
Department: Telecom and Field Services
Reports to: Circle Head
Location: [City], [office, branch or site]
About the role
A Circle Operations Manager coordinates the operations functions of a telecom circle, joining up the network centre, field and maintenance teams to keep service levels met. The role reports to the Circle Head. A good circle operations manager keeps uptime and fault resolution on target across the circle, coordinates the NOC, field and maintenance teams so nothing falls between them, controls operating cost, drives process improvements, and gives the circle head an accurate, daily picture of how the network and the teams are performing.
Key responsibilities
- Coordinate the network centre, field and maintenance teams to meet circle service levels.
- Track uptime, fault resolution and service quality across the circle every day.
- Drive down mean time to restore by tightening the fault to fix process.
- Control circle operating cost across energy, maintenance and manpower.
- Run the review and escalation process so faults are cleared and closed.
- Improve operations processes and reporting across the network functions in the circle.
- Coordinate spares, vendors and contractors so operations are not held up.
- Support rollout and upgrade projects from the operations side.
- Prepare circle operations reports and dashboards for the circle head.
- Guide the operations managers and resolve issues between their teams.
Requirements
- Degree or diploma in electronics or telecom engineering
- Experience in telecom operations
- Knowledge of network fault management
- 8 to 12 years in telecom operations with team roles
KRAs and KPIs for a Circle Operations Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Network uptime | Circle uptime held above the agreed service level each month |
| Fault resolution | Mean time to restore within the agreed target |
| Coordination | Cross team escalations closed within the agreed time |
| Operating cost | Operations cost held within the approved budget |
| Process improvement | Agreed process improvements delivered in the year |
| Reporting | Operations reports delivered accurate and on schedule |
Skills and tools
Tools used day to day: Network management systems, Fault and ticketing tools, MS Excel, Operations dashboards, Inventory systems.
Reporting line and career path
Next roles: Circle Head, Head of Field Operations, Regional Operations Head
Interview questions for a Circle Operations Manager
- How do you coordinate the NOC, field and maintenance teams to meet service levels?
- How do you drive down mean time to restore across a circle?
- How do you control operations cost without hurting uptime?
- How do you handle a fault that keeps bouncing between teams?
- How do you improve an operations process that leaks time?
- How do you keep the circle head informed with accurate daily numbers?
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What does a Circle Operations Manager do?
A Circle Operations Manager coordinates the operations functions of a telecom circle, joining up the network centre, field and maintenance teams to keep service levels met. They track uptime and fault resolution, control operating cost, run escalations and improve processes, giving the circle head an accurate daily picture of performance.
What is the difference between a Circle Operations Manager and a Circle Head?
A Circle Head owns the whole circle, including business, rollout, cost and leadership. A Circle Operations Manager coordinates the operations functions within it, keeping uptime and fault resolution on target and joining up the teams. The head owns the circle; the operations manager runs its day to day operations.
What skills does a Circle Operations Manager need?
The role needs strong telecom operations and fault management, the coordination to join up NOC, field and maintenance teams, and firm cost control. Add process improvement, reporting and vendor coordination, since the manager keeps service levels met across functions and gives the circle head accurate daily numbers.