| Detail | For this role |
|---|---|
| Department | Telecom and Field Services |
| Level | Manager |
| Reports to | Circle Operations Manager |
| Direct reports | NOC Engineer |
| Experience | 8 to 12 years in network operations with NOC leadership |
NOC Manager job description template
Copy this job description, replace the text in square brackets and post it on your careers page or a job portal.
Job title: NOC Manager
Department: Telecom and Field Services
Reports to: Circle Operations Manager
Location: [City], [office, branch or site]
About the role
A NOC Manager runs the Network Operations Centre that watches the telecom network around the clock, detects faults and drives them to resolution. The role reports to the Circle Operations Manager or a network operations head. A good NOC manager keeps the network monitored every hour, catches faults before customers do, drives fast escalation and resolution, keeps the shift roster covered without gaps, controls false alarms, and turns the NOC into the nerve centre that keeps the whole network available and the field teams pointed at the right problems.
Key responsibilities
- Run the round the clock monitoring of the network from the operations centre.
- Make sure faults and alarms are detected, logged and escalated quickly.
- Drive fault resolution with the field and maintenance teams to meet service levels.
- Keep the shift roster covered so the NOC is never left unstaffed.
- Reduce false and repeat alarms by tuning monitoring and thresholds.
- Run the escalation matrix so major faults reach the right people fast.
- Track uptime, fault trends and resolution times and report them.
- Coordinate planned maintenance windows so they do not surprise customers.
- Keep shift handovers clean so no fault is dropped between shifts.
- Coach the NOC engineers and improve the monitoring and escalation processes.
Requirements
- Degree or diploma in electronics or telecom engineering
- Experience in a network operations centre
- Knowledge of monitoring and fault tools
- 8 to 12 years in network operations with NOC leadership
KRAs and KPIs for a NOC Manager
Key result areas for the appraisal form, each with a KPI you can measure every month or quarter.
| Key result area | How to measure it |
|---|---|
| Network uptime | Monitored network uptime held above the agreed service level |
| Fault detection | Faults detected before customer reports above the agreed level |
| Resolution time | Mean time to restore within the agreed target |
| Roster coverage | NOC shifts covered without gaps through the month |
| Alarm quality | False and repeat alarms reduced against the agreed target |
| Escalation | Major faults escalated within the required time above target |
Skills and tools
Tools used day to day: Network management systems, Alarm and monitoring tools, Ticketing systems, MS Excel, Dashboards.
Reporting line and career path
Next roles: Circle Operations Manager, Head of Network Operations, Circle Head
Interview questions for a NOC Manager
- How do you make sure faults are caught before customers report them?
- How do you run the escalation matrix during a major outage?
- How do you keep the NOC roster covered around the clock?
- How do you cut down false and repeat alarms?
- How do you keep shift handovers clean so no fault is dropped?
- How do you coordinate a planned maintenance window without surprising customers?
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What does a NOC Manager do?
A NOC Manager runs the Network Operations Centre that watches the telecom network around the clock. They make sure faults are detected and escalated quickly, drive resolution with field teams, keep the shift roster covered and reduce false alarms. The NOC is the nerve centre that keeps the network available.
What is a NOC in telecom?
A NOC, or Network Operations Centre, is the room from which a telecom network is monitored around the clock. Engineers watch alarms and performance, detect faults, log tickets and coordinate the field teams to fix them. It keeps the network available and catches problems before customers do.
What skills does a NOC Manager need?
The role needs strong network monitoring and fault management, escalation and shift roster planning, and the ability to stay calm during major outages. Add alarm tuning, reporting and team leadership, since the NOC runs around the clock and must catch and drive faults to resolution without gaps.